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Soft Service Manager

2 months ago

Brighton East Sussex, United Kingdom Carbon60 Full time €50,000

Soft Service Manager (FM) – Brighton

£50,000 + Bonuses + Corporate benefits

Carbon60 are looking to recruit an experienced Soft Service Manager to join their client’s site in Brighton, to oversee the events and hospitality services.

We are looking for someone who is willing to be flexible to cover the events which may also occur on the weekends. Someone who is used to managing staff within a hospitality setting.

This is a great opportunity for someone wanting progression and stability in a corporate environment.

Permanent

£50,000 + bonuses and corporate benefits

Monday - Friday 8am - 4pm

Role:

  • Lead the team to deliver scoped services daily across catering, vending, hospitality, retail and any other required areas
  • Develop and implement operational procedures and standards to ensure high-quality service delivery
  • Coordinate and supervise Managers, including hiring, training, performance management
  • Conduct regular reviews and audits to maintain operational efficiency and service quality
  • Build and maintain strong relationships with the client and its employees, ensuring their needs and expectations are met or exceeded
  • Act as the primary point of contact for all catering, hospitality and vending service inquiries, concerns and feedback, and cascade accordingly
  • Develop and manage budgets for all parts of the contract
  • Monitor and report on financial performance including revenue, expenses, labour and profitability
  • Oversee corporate events and functions ensuring all are executed smoothly, meeting all client requirements and company standards
  • Ensure compliance with H&S regulations, and ensure all team are trained with appropriate qualifications
  • Conduct regular inspections and audits to maintain compliance

Person Specification:

  • IT literate – Microsoft & financial systems
  • Proven experience as a GM or at least 5 years in a DGM role
  • Strong leadership experience / ability to drive and manage change
  • Knowledge of food safety regulations and best practice
  • Experience with site audits
  • Proficient in financial management and budgeting, including proven experience in managing a P&L statement