Technical Support Engineer

4 weeks ago

United Kingdom Trustmarque Group Full time

Are you passionate about technology and providing exceptional customer service? Do you thrive in a fast-paced, remote environment?

Join our growing team of Technical Support Engineers and become a key player in delivering outstanding support for our customers' IT infrastructure

What you’ll be doing: 

  • Become a Customer Champion: Provide excellent first-line and potentially second-line support, working collaboratively with our valued customers to resolve their IT challenges.
  • Master of Case Management: Effectively manage customer support cases, ensuring issues are resolved promptly and thoroughly.
  • Tech Savvy & Vendor Guru: Leverage your technical knowledge and collaborate with leading support vendors (Dell, Dell EMC, Redstor, etc.) to deliver comprehensive solutions.
  • Embrace Continuous Learning: Stay up-to-date on the latest storage and data center technologies to continuously enhance your expertise.
  • Remote Work: Thrive in a home-based environment, managing your workload independently and collaborating effectively with the team.

Here's what we're looking for: 

  • Experience in a technical support role or related experience
  • Knowledge of storage and data center technologies
  • Excellent communication and problem-solving skills
  • A keen interest in technology and a desire to learn

You will live and breathe our values - commitment, collaboration, inclusion, innovation, and inspiration. 

Join us and make Trustmarque the place where everyone feels like they belong and thrive. 

We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. We also provide a substantial benefits package which includes a company-matched pension, life assurance, enhanced parental leave policies, the option to buy extra leave, a cycle2work scheme and more.

About Trustmarque 

Delivering the value of technology…

Technology changes everything. That’s why for over three decades, Trustmarque has been a trusted partner to customers and technology vendors. Our trusted advice and technical know-how, helps our customers to acquire and adopt innovative technology to deliver real-life impact. We are part of the Trustmarque Group, including Livingstone Technologies. 

Trustmarque is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law. 

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