1st Line Support/ IT Technician

2 weeks ago


Crieff Perth amp Kinross, United Kingdom Eden Scott Full time

Job Title: 1st Line IT Support Technician Contract Length: 4-8 weeks
Daily Rate: £130 - £150
IR35: Outside

Are you a tech-savvy problem solver looking for a rewarding challenge?

We’re seeking a skilled 1st Line IT Support Technician to join our client's team during the busy Christmas period. Your role will be crucial in providing exceptional technical support to their users, resolving issues promptly, and minimizing service disruptions.

Key Responsibilities:

Provide first-line technical support via phone, email, and remote tools
Troubleshoot and resolve common IT issues, such as password resets, software installations, and hardware malfunctions
Document and track incident tickets in our ticketing system
Escalate complex issues to higher-level support teams
Maintain a positive and professional attitude, even under pressure

Required Skills and Experience:

Strong understanding of IT support fundamentals, including hardware and software troubleshooting
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Experience with remote support tools
ITIL Foundation certification (preferred)
If you’re passionate about technology and enjoy helping others, this is the perfect opportunity to make a significant impact.



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