QA Supervisor/Manager

2 months ago

Leeds, United Kingdom Age Partnership Full time

28,000 (increasing to £30,000 after successful completion of probation period) plus generous benefits package.
Hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role.
To work in partnership with all colleagues to identify training needs and support colleague improvement through providing written and verbal feedback, coaching, development and workshop delivery. To help the Quality Assurance (QA) department create and maintain a QA framework that facilitates continuous improvement and has the customer at its heart. To monitor adherence to this scheme and report any issues and/or risks to the QA Manager.
Identify training requirements and/or risks and support improvement, with a view to maintaining consistently positive customer outcomes.
Work primarily with the Company’s Equity Release department to develop and maintain QA documentation and processes that are in line with the company’s T&C Scheme, highlighting areas where internal standards are not being met and working to identify root cause and improve processes where necessary.
Helping to ensure a compliant approach and that positive customer outcomes are embedded within all activities as a matter of course.
Any additional ad-hoc duties that may be required from time to time. This includes providing support with other areas of the business such as Wealth Management when the business need dictates.
We do this by delivering world-class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.
Significant in-house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.
Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. Minimum 3 years recent financial services experience in either a mortgage or financial advisory firm.
Ability to use all Microsoft Office programmes to a competent level.
Certificate in Mortgage Advice and Practice (CeMAP) (or MAQ) – or willing to study towards

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