Lead Engineer/Technical Lead

1 month ago

Wokingham Berkshire, United Kingdom M Group Services Limited TA Magdalene Limited Full time

To support our growing business Magdalene is looking for a Engineering Technical Lead based in Wokingham. As we continue to expand, we are seeking a dedicated individual to take on the role of Engineering Technical Lead under the guidance of the NMC Operations Manager. This position will involve overseeing local team management and providing invaluable support to both Operational and Service Management functions.
Magdalene operates as a Telecommunication Infrastructure Services Company and is part of the Telecom Division of M Group Services. Covering the full network lifecycle, we deliver Managed Services and Projects for both fixed and mobile infrastructure networks across the operator and utility markets.
Motivate, lead, coach and support your team, foster accountability and responsibility, ensure team performance is to the highest standard
Undertake or support rapid restoration of operational telecoms network fault resolution within SLA (and prior to critical Service failure where possible)
Pro-actively manage, monitor and report on performance of the team and individuals on a daily, weekly, monthly basis; feedback results and use in regular coaching in support with the NMC Operations Manager
Take an overall pro-active responsibility for the technical support / issues arising within the operational telecoms environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
Ensure all customer communications are logged in the call logging database, tickets are created and updated with the correct information and courtesy call to customer is made on completion of task in line with defined processes
Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports
Deputise for the NMC Operations Manager when required
Must be PC literate and competent with Word/Excel/Visio/ MS Project.
Good problem-solving skills and experience of carrying out trend analysis
Experience of leading a 24x7 NOC/NMC
Good planning and prioritization skills
Experience of ITSMs desirable, specifically Salesforce
Able to manage key business and IT stakeholders, providing support and direction where needed
ITIL qualifications desirable
We promise development and reward opportunities for those who have the passion, enthusiasm and work ethic to harness them. 25 days annual leave plus bank holidays
~4% matched pension scheme
~2 x salary life assurance
~ Access to our staff discount portal
~ Health Cash Plan
~ Cycle to Work scheme
~ Employee assistance programme
~ Recruitment referral scheme
~ Enhanced Family Leave

As a member of the Disability Confident Scheme we welcome applications from individuals who consider themselves as having a disability or long-term health condition. As a gold award holder under the Armed Forces Employer Recognition Scheme , we are interested to hear from candidates who are currently serving in the military who may wish to transition to a civilian Job. We also welcome applications from Reservists, Cadet Forces Adult Volunteers, ex-forces personnel and military spouses / partners.

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