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Senior ICT Infrastructure Specialist
4 months ago
Infrastructure Engineer
Location: Must be based near Chippenham as on-site attendance is required 2/3 days a week.
Job Summary
This role involves supporting and maintaining IT infrastructure and operational software and services aligned with the organization's corporate goals and operational requirements. The analyst will manage services within specific technical specialisms, as determined by the infrastructure & operations manager.
Key Responsibilities
# Provide efficient, effective, and friendly support services, upholding high customer service standards.
# Independently and collaboratively deliver ongoing support, management services, and maintain operational IT systems.
# Assist in the planning, testing, and delivery of new and improved systems, adhering to established procedures and documentation.
# Contribute to continuous improvement in processes, procedures, and standards.
# Encourage and coach stakeholders in adopting best practices for system use, reflecting the company's core values.
# Provide 3rd Line Level Support.
Outputs and Measures
Deliver system and service improvements, contributing to business value.
Maintain documentation and records for support and improvement initiatives.
Ensure fast response capabilities through controls, monitoring, and alerts.
Deliver configured, fault-free hardware assets within SLAs.
Person Specification
Qualifications: Degree in a relevant field; professional technical qualifications in Microsoft Windows Networking.
Experience: Solid background in Windows Network environment, Microsoft technologies (Windows 10, Servers, Office 365), cloud-based infrastructure support, and a proven track record of personal development.
Skills: Exceptional problem-solving, analytical, and interpersonal skills; proficient in prioritization and managing multiple tasks.
Attitude: Ability to challenge the status quo, work autonomously, highly motivated, organized, and customer-focused.
Specialisms
Analysts are expected to develop skills in specific technical areas, such as cloud infrastructure, configuration management, Microsoft 365, application management, cybersecurity, networking & connectivity, and automation & orchestration. Specialisms will be supported by the company, contributing to career development and salary progression.
Additional Requirements
Flexibility to work across various portfolios and adapt to changing responsibilities.
Commitment to health and safety, equality & diversity policies.
Specialized training and certifications in relevant areas are highly desirable.
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