Handover Specialist

2 weeks ago

Slough Berkshire, United Kingdom Citygate Automotive Ltd Full time

Role overview

Citygate are looking for a Handover Specialist to handover new and used vehicles, to represent the company in a professional manner and to achieve high levels of customer satisfaction. You will also be required to comply with the FCA regulations and maintain regulated status in the advice, sale and administration of finance and general insurance products.

Key responsibilities

As a Handover Specialist your key responsibilities will be:

· Receive and process all incoming orders.

· Meet and greet all customers that have ordered cars.

· Make follow up calls and arrange appointments for handover.

· Arrange for correspondence to be sent

· Maintain the handover diary

· Present and demonstrate our products and services.

· Appraise and test drive the customer's part exchange vehicle at point of handover.

· Process all orders received

· Ensure all documentation relating to the vehicle sale is completed.

· Maintain regular contact with the customer until the vehicle is delivered.

· Finalise finance documentation and approval at least 48 hours prior to delivery

· Ensure vehicles are PDI'd, accessories fitted, valeted and tax is in place before delivery.

· Ensure vehicles are delivered at the agreed time and place.

· Ensure cleared funds are in place before a vehicle is released.

· Contact customer 48 hours after delivery

· Attend training courses

· Attend team meetings and report on handover activity

· Attend dealer promotions and launches

· Carry out other duties to assist other team members across all departments.

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

· Access to our in-house training academy for everyone

· Electric Vehicle (EV) Training levels 1- 4 for specific roles

· Internal career progression opportunities across our various brands and locations

· High street discounts

· Wellbeing portal

· Employee assistance programme

· Purchase, service and parts discounts

· Employee referral scheme

· Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

The successful candidate for our Handover Specialist position will ideally have:

· Experience working in a similar position

· Excellent customer service skills

· Excellent communication and listening skills

· Self-motivated

· Energetic and enthusiastic

· A full driving licence with 1 year's driving experience

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Job Types: Full-time, Fixed term contract

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