Rental Account Manager

1 month ago

Watford Hertfordshire, United Kingdom ARL Recruitment Ltd Full time

Our client is a leading provider of vehicle leasing services across the UK. With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams. The purpose of this role is to proactively manage the clients daily rental & Salary Sacrifice customers/relationships across existing customers. (split around 50% Daily Rental 50% Salary Sacrifice) The successful candidate will coordinate business strategies and processes across their allocated accounts and work closely with internal teams including Operations to establish and maintain relationships. The role will ensure a best-in-class service offering, alongside strong relationship building skills, quarterly review meetings and accurate reporting.
Providing pro-active account management to Daily Rental and Salary Sacrifice customers
Salary Sacrifice customers will make up 50% of workload.
Documentation of customer contacts and agreements and collate data for monthly account reviews with both customers and supplier.
Ensure Salesforce is regularly updated.
Attend regular Sales Meetings, provide updates, and present strategy.
The demonstration of the online booking and reporting functionality to both internal and external customers.
Customer complaint management and resolution
Customer/MI reporting with support from the Strategic Mobility Account Manager, Learn and support others as required.
Provide system training to customers.
Monthly telephone health checks with key allocated accounts.
Working with internal team operations to help deliver projects and hit deadlines.
Established history of rapport building and relationship management at a strategic level
Customer care excellence
with a robust knowledge of Excel, Word, PowerPoint and online systems
Strong attention to detail with an excellent customer service ethos
Understanding of company car policies and procedures and to be able to explain these at a driver and fleet manager level.
Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise.
Willingness to learn new knowledge and skills in order to adapt to changes with our product and services.

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