Casino Gaming Supervisor

4 weeks ago

Reading Berkshire, United Kingdom Grosvenor Casinos Full time

Gaming Supervisor - Reading
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with us; At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.
Grosvenor Casino, Reading South
Responsibility of running the Pit and other gaming activities.

Supporting and managing the gaming team to provide the best customer experience.
Optimising the efficiency of the gaming operation, ensuring that there is sufficient availability of gaming product and that occupancy is encourage by creating an environment where customers are comfortable to play.
Ensuring that gaming is delivered securely.
Engaging with customers, building relationships and listening to their views.
Improving the ability of the team to resolve customer issues immediately without needing to ask their line manager.
Providing absolute clarity of performance expectations supported with effective feedback, coaching and being open to challenge where this can improve performance.
Monitoring the gaming tables to establish that those procedures in the Gaming Manual are being followed.
Being vigilant in areas/incidents that could lead a threat to the security of the staff, customers or company assets.
Regularly inspecting the gaming equipment so as to maintain the secure operation of games and where irregularities in the equipment are discovered, ensuring they are reported and rectified.
Upholding the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
Experience in dealing and inspecting table games in a casino environment.
Creating and running a team of gaming employees who feel respected and appreciated for their contribution.
Implementing agreed actions in line with the club's gaming strategy
Ensuring the casino is a safe and secure place for customers and staff.
All licencing objectives, especially those in relation to gaming and the sale and consumption of alcohol
The ability to work collaboratively and find flexible solutions.

Competitive Salary: We value your contributions and offer a competitive salary that recognises your hard work and dedication.
Beyond a competitive salary, our rewardpackage includes a range of benefits, bonuses, and perks to ensure your job is both fulfilling and rewarding.
Learning and Development: You'll have the opportunity to learn and grow with the guidance of experienced industry professionals, using your unique flare and style to become a driving force of our team's success.
Exciting Project Work: Get involved in exciting project work that will allow you to make a meaningful impact on our business. Join a team that embraces high performance. We set the bar high and help you reach your full potential.
We foster your individual and team growth to help you succeed and excel.

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