Customer Success Manager

2 weeks ago


London, United Kingdom WSC Sports Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

WSC Sports develops an AI-based automation solution for real-time sports content creation

and distribution and is the fastest-growing sports-tech company in the world.

Why WSC Sports:

You'll work in an awesome environment alongside some of the most innovative people around, using cutting-edge technologies and tools (video editing, AI, data, etc.), and have the opportunity to directly influence the products and tools used by our clients who include sports giants such as the NBA, Bundesliga, FIBA, ESPN and more. And that's just the beginning of what WSC Sports has to offer

What you'll do:

  • Serve as the relationship owner for our UK-based clients
  • A key point of contact for all areas, from technical integration to product implementation and content delivery.
  • Utilize project management skills to drive seasonal/annual project planning, governance, and onboarding including detailed deployment timelines.
  • Work closely with our account, product, and technical delivery teams based at the Tel-Aviv HQ
  • Deliver quarterly business reviews to reflect the value the customer derives from our service.
  • Extract value matter data from BI tools and reports.
  • Build best practices methodologies and be your trusted customer's consultant.
  • Identify upsell opportunities, leverage them, and discuss them directly with the customer.

What you'll need:

  • 3-4 years of background in Customer Success/Account Management/equivalent role.
  • Experience working in a tech B2B company, with a SAAS product.
  • Ability to understand complex technology and explain it simply.
  • Prior experience in onboarding/project management/training.
  • Interest in sports, watching and talking about sports daily.
  • Experience in video/social media/media streaming - an advantage.

Bonus Points:

  • Experience in the sports industry and social media
  • Media streaming familiarity
  • Additional languages: French, Spanish, German

*Location: London

#J-18808-Ljbffr

  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...

  • Customer Success Manager

    Found in: Jooble UK C2 - 2 days ago


    London, United Kingdom InRule Full time

    At InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive solutions that provide the power...


  • London, United Kingdom Carter Murray Full time

    **Customer Success Manager - SaaS** **London** **£50,000 - plus performance-based commission** **Hybrid working** Carter Murray have partnered with an industry challenging, progressive and innovative AI brand who are seeking to hire a Customer Success Manager to join their hardworking and successful Customer Success team in London. To be successful in...


  • London, United Kingdom ForgeRock Full time

    At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate...

  • Customer Success Manager

    Found in: beBee jobs GB - 4 days ago


    London, Greater London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client's Expert CSM team is looking...

  • Customer Success Manager

    Found in: beBee S GB - 2 days ago


    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35Learn more about the general tasks related to this opportunity below, as well as required skills.The role:Client’s Expert CSM team is...

  • Customer Success Manager

    Found in: Talent UK 2A C2 - 2 weeks ago


    London, United Kingdom Sauced. Full time

    Our ClientOur client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts within their payroll offering. If you are motivated, hard-working, and driven, and...


  • London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...

  • Customer Success Manager

    Found in: Talent UK 2A C2 - 2 weeks ago


    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps +150...

  • Customer Success Manager

    Found in: Jooble UK C2 - 2 weeks ago


    London, United Kingdom createselect Full time

    We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...


  • London, United Kingdom Apiiro Full time

    What We’re About We’re an experienced and diverse team focused on solving one of the biggest challenges CIOs and CISOs have - allowing development teams to move fast without compromising on security controls and risk management. We’re looking for strong and fun people to join us and take a significant part in shaping our technology, product, and...

  • Customer Success Manager

    Found in: Appcast UK C C2 - 5 days ago


    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...

  • Customer Success Manager

    Found in: Whatjobs ES C2 - 4 days ago


    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35 The role: Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data...

  • Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 4 days ago


    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...

  • Customer Success Manager

    Found in: Appcast UK C2 - 5 days ago


    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...

  • Customer Success Manager

    Found in: Talent UK 2A C2 - 5 days ago


    London, United Kingdom J&C Associates Ltd Full time

    Job Title: Solution Customer Success ManagerLocation: Shoreditch (Hybrid)Duration: 12 months contract initially with possible extensionMax. Budget: £55k per annum + paid holidays + pension or £285 per day Inside IR35The role:Client’s Expert CSM team is looking for a Customer Success Manager, Customer Journey Management, to work in a data centric, dynamic...


  • London, United Kingdom Sauced. Full time

    Our Client Our client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts within their payroll offering. If you are motivated, hard-working, and driven,...

  • Customer Success Manager

    Found in: Jooble UK C2 - 2 weeks ago


    London, United Kingdom Sauced. Full time

    Our Client Our client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts within their payroll offering. If you are motivated, hard-working, and driven,...


  • London, United Kingdom Sauced. Full time

    Job Description Our Client Our client is a small yet well-established FinTech who have created a suite of B2B payment solutions. They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts within their payroll offering. If you are motivated,...