Account Manager

2 weeks ago

London, United Kingdom Lansweeper NV Full time

This role will be the primary account manager for one of our largest and most significant global clients, with the prospect of overseeing a portfolio of key strategic partners eventually. Responsible for growing and sustaining business within this account. Coordinates interactions with the client, to ensure consistent high-quality service across the board and to resolve any issues or conflicts. Be an ambassador supporting our strategic partnerships with a client focused approach. Will play a pivotal role in fostering collaboration between our strategic partner and the different cross-functional Lansweeper teams involved in the partnership (i.e. engineering, product management, product marketing, support, senior management, etc.
Support the formulation of account management and broader strategies.

~ Monitor, take charge of performance improvement plans, and handle customer escalations.

~ Identify the account needs and requirements; prioritize projects; Ensure all client communication is documented and prioritized utilising our CRM.

~ Track sales progress and pipeline against mutually agreed KPIs with the partner.

~ Ensure that high quality preparation is done prior to customer meetings and that customer meetings are appropriately structured and run, to maximise business opportunity.

~ Lead a virtual matrix team from Legal to Sales, Product Management, Support and Engineering to ensure the team is engaged and aware of the Customers’ priorities.

~ Are you the new Account Manager at Lansweeper?
Minimum of five to ten years' experience in managing key large enterprise accounts, preferably within software/SaaS vendors.
Preferably previous experience in Sales or Product at TeamViewer
A strong time management, ability to deliver within challenging timescales and effectively prioritise, plan and organise, by using independent judgment and work autonomously on multiple initiatives, balancing immediate and longer-term business priorities.
A strong creative and collaborative approach, both internally and externally, to complex problem-solving with a results-oriented approach.
Fluency in English and German
Fulltime long-term contract
Competitive wage
Extra company benefits Pension contributions plan, extra health insurance...
Flexible working hours
Referral bonus
Internal and external training
Central and convenient office location

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