Complaints Manager

1 week ago


Godalming Surrey, United Kingdom Bodyset Full time

Clinic Manager Location: Salary: Competitive with bonus
Contract: Full time, Permanent
Competitive Salary
Performance related commission and incentives
Gym facilities
Private Medical Insurance & Company Pension
33 days including bank holidays + up to 3 additional days after 3 years long service
Be part of a great team - with socials and team events
The Brand:
As one of the UK's fastest growing providers of private physiotherapy services in the UK, Bodyset has a clear aim: to become the first nationally recognisable high street physiotherapy brand, known for consistently high levels of service and inspiring spaces.
Head quartered on the world-renowned Harley Street, Bodyset is a buzzing network of 38+ sites and growing, predominantly in London, but also West Berkshire, Surrey, North Lincolnshire, Buckinghamshire, Bristol, Berkshire, Cambridgeshire, Essex, Sussex, Hertfordshire and Oxfordshire. With gym-based clinics located in well-known fitness chains including Bannatynes, Gymbox, Milo & The Bull, UNIT and Fitness First.
This role combines managing your own clinical caseload (90%) with team leadership and clinic management (10%), offering the perfect opportunity to grow your career while making a real impact.
Reporting to the Regional Lead you will be an integral part of the Clinical Management Team at Bodyset and are expected to act as an ambassador for the Company, with accountability for the daily operations and service delivery for their regional team, ensuring quality outcomes and financial performance.
Clinic & Team Management (10%)
Oversee daily operations, team performance, and regular 1-1s and reviews.
Plan and implement efficient diary management to maximise clinical services.
Train and support new team members while identifying local marketing opportunities.
Report performance trends and KPIs to the Regional Lead.
Continuously improve clinic standards and manage clinical complaints effectively.
Take ownership of the clinic's clinical offerings and commercial performance.
Attract and retain clients at excellent levels, with an exceptional active patient management approach
Build and maintain excellent referral relationships with external partnerships (sports clubs, gym instructors, PT's), and consultants
Ensure compliance with policies, procedures, and audit requirements year-round.
Confident clinical expert with sound understanding of the UK private healthcare market, healthcare regulation, with extensive experience in this space.
Highly commercial someone who can deliver results and engage their teams to ensure high performance working culture
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV and cover letter, explaining why you are a good fit for this role.
No agencies please.


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