Qualitative Research Manager
3 weeks ago
London, UK
Responsibilities:
- Identify trends and process improvement opportunities across departments within operations.
- Develop and implement key metrics to measure and report on progress of initiatives.
- Work with other managers to achieve efficiencies across integration of projects.
- Develop and maintain detailed project plans, this includes utilizing standard project documentation and methodology and project tracking and reporting procedures.
- Develop cross-functional, change management and implementation strategies; ensure that all of the participating parties have committed to effective implementation of the processes and procedures.
- Assist team members in resolving project problems, escalates issues when necessary, and facilities decision-making.
- Assure quality of information through business case and application level testing; validate test results to initial business needs.
- Provide concise and timely status reporting as required
- Assist with achieving Operations division strategic goals as well as system strategic goals.
- Bachelor's degree in business, mathematics, statistics, health care, management, or related business field required.
- Minimum of four years of related work experience.
- Master's degree is a bonus.
- Experience in health care insurance or health care industry is a bonus.
- Experience conducting qualitative interviews and focus groups is strongly preferred
- Experience creating codebooks, coding, and leading intercoder reliability meetings is strongly preferred
- Experience conceptualizing research/evaluation questions is strongly preferred
- Experience summarizing qualitative data and report writing is strongly preferred
- Excellent computer skills required, including Access, Excel, Microsoft Project, and other pertinent computer software packages.
- Strong management, problem-solving, organizational, and communication skills (oral and written) are required.
- Excellent Project Management skills along with effective planning and organizational skills.
- Ability to perform planning for large initiatives/projects, managing all tasks required to providing services to meet client and business needs within budget and targeted deadlines.
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