Client Success Adviser

1 month ago

Manchester, United Kingdom Blinkpayment Full time

At Blink, we're here to shake things up. Our widely-acclaimed online portal and UK-based team are the power behind the payment platform revolution.

At Blink, we continuously 'explore the possible' by constantly challenging convention, innovating, and utilizing the latest technology. We want to make keeping track of payments and getting paid as easy as possible for our clients.

We're here to help businesses overcome these core problems:

Keeping track

Struggling to keep track of all payments doesn't have to be a thing.

Exposure to risk is part of the card payments landscape, but effective measures can be taken.

The time and inconvenience of using several payment interfaces are challenging. Blink is an all-in-one solution.

Removing barriers

If only one or two people understand your existing payment systems, your business is vulnerable.

Boosting efficiency

Chasing customers for payments is costing businesses time and money and can lead to cash flow issues.

Today's business customers deserve a better, more flexible customer experience. Blink gives them the convenience they're after.

Being able to run everything from one platform should feel smart and savvy. While getting paid should be quick, easy, and secure for all types of businesses. We provide a unified flow, facilitating multiple payment options, in-depth reporting, customization, and account management in one platform.

We’re looking for a Client Success Adviser to ensure a best-in-class experience for our customers. Someone who can effectively handle technical queries, build strong relationships with our clients, and understand our technology in depth. We love competitive, high-energy individuals who never back down from a challenge

What you'll be doing:

  • Liaising with clients on a day-to-day basis by telephone and email
  • Managing and updating a customer database on a day-to-day basis
  • Delivering expert-level service to educate and inform the client on how to use the service
  • Identifying retention and cross-selling opportunities, and to consultatively sell solutions to the client
  • Liaising with team management key departments to maintain strong communication channels
  • Gaining a high level of knowledge of our products to maximize client engagement with the product

What you'll need:

  • Ability to work under pressure with a constant positive outlook when being faced with complex client issues
  • Planning, presentation, and negotiation skills, coupled with excellent written and oral communication
  • Effective personal organization; self-starter with drive, ambition, and creativity
  • The ability to build valuable relationships, both internally and externally
  • Excellent attention to detail and problem-solving capabilities
Apply for this role

Think you’d make a great addition to our team? Apply for this role and we’ll be in touch.

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