Senior Tableau Analyst

1 month ago

United Kingdom TUI Cruises GmbH Full time

Senior Global Customer Analyst - 12 months FTC
Through using internal and external customer data you will manage the generation of meaningful insights that help the company better understand their consumers, increase engagement, drive sales and consumer experience. 
Please note the closing date for applications is Sunday 12th May
As an Interim Senior analyst you will lead and deliver business value through different analytical projects such as NPS driver and financial impact analysis, personalization and segmentation.
As an Interim Senior Customer Analyst you will be proactively creating ongoing action-driven customer behaviour insights to support decision-making.
You will use a wide range of customer data including booking, digital and demographic data, as well as NPS, customer feedback and engagement data.
You will be using established analytical techniques to generate data insights and translate these into clear business stories that drive action.
Your deep understanding of Customer Experience, NPS and other customer feedback metrics, CRM metrics and statistical techniques will enable you to become a valued business partner with CX and CRM teams.
You will engage senior stakeholders effectively: manage contact with a variety of key stakeholders throughout development and business areas
Ideally business knowledge of CX, Marketing, CRM
SQL/ Python/R or other programming languages
Nice to have: knowledge of Tableau or any other dashboarding tool 
Excellent interpersonal, communication and influencing skills coupled with sound commercial awareness 
English-speaker, knowledge of German, Dutch or Swedish languages is of an advantage 
We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
Mobile working, flexible working hours and working from abroad: Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities.
We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.  
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

 
If you require any further information regarding this opportunity, please email careers@tui.co.uk
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
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