Senior 2nd Line IT Engineer

2 days ago


Doncaster South Yorkshire, United Kingdom TwentyFour IT Services Ltd Full time

Senior 2nd Line Engineer Company: TwentyFour IT Services Ltd
Hours: 5 days per week (4 days onsite at Doncaster office, Fridays working from home) with On Call Rota
TwentyFour IT Services Ltd is a dynamic and forward-thinking managed service provider specialising in delivering exceptional IT solutions. Based in Doncaster, we pride ourselves on our commitment to innovation, customer satisfaction, and the personal and professional growth of our team.

This position is pivotal in ensuring smooth IT operations for our clients by delivering technical expertise, resolving complex issues, and providing mentorship to junior staff. Diagnose and resolve advanced technical issues relating to hardware, software, and networks.
Perform system monitoring, maintenance, and upgrades to ensure optimal performance and security.
Provide excellent customer service to clients, both remotely and on-site.
Mentor junior engineers to support their professional development.
Travel to client sites as required (must hold a valid UK driving licence and have access to own vehicle).

Minimum of 3 years’ experience in an IT support role, preferably in a managed service provider environment.
Strong knowledge of Windows Server, Active Directory, Office 365, and Azure.
Proficiency in diagnosing and troubleshooting networking issues (routers, switches, firewalls, VPNs).
Familiarity with backup solutions and disaster recovery planning.
Industry certifications such as CompTIA, Microsoft, or Cisco (desirable but not essential).

At TwentyFour IT Services Ltd, we value our employees and recognise their contributions. Health and dental care – provided after two years of service.
Your birthday off – celebrate your special day with family and friends.
Valid UK driving licence and access to your own vehicle (required for travel to client sites).
Join TwentyFour IT Services Ltd and be part of a team that drives innovation while ensuring the best outcomes for clients and employees alike.



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