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Senior Business Operations Lead

2 months ago


Birmingham, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

This is a great opportunity to become Operations Manager for a not-for-profit organisation that is deeply committed to helping vulnerable and marginalised groups.

In this role, you’ll be working as part of a large team that supports an important Government contract, with a big part of this role looking at opportunities for process and service improvement, as well as data strategy and team management.

This is based in Birmingham, with hybrid work available.

Help to lead and manage the Contract Management Team, fostering a collaborative and empowering work environment.

Oversee business support functions, ensuring the efficient use of resources and the achievement of key objectives.

Plan and manage strategic business change and improvement projects, ensuring timely completion within budget and alignment with project objectives.

Receive, review, and analyze management information reports and invoicing data to identify performance trends, exceptions, and risks, and report these to the Contract Director.

Coach and support direct reports, ensuring they develop the necessary competencies and performance standards, while fostering a positive team environment.

Any experience at a senior level within a relevant sector, helping to manage complex Government contracts would be an advantage

Significant experience in leading and managing change projects, including culture change.

Expertise in developing and implementing quality standards, compliance procedures, and service governance.

Strong financial management skills, with experience overseeing invoicing processes and costs, ensuring accurate financial reporting and workload forecasting.

Excellent analytical and report-writing skills, with confidence in working with data to evaluate service delivery effectiveness.

PRINCE 2 or any other project management qualification