Student Services Assistant

3 weeks ago

United Kingdom Selby College Full time

Student Service Assistant (Financial Support)
Hours: 37 hours per week, 40 weeks
To be an active member of the Student Experience team, to act as first point of reference within Student Experience for any Financial Support enquiries from students, staff or the public and to signpost clients to the appropriate services within college, if necessary.
To be responsible for the organisation and delivery of a comprehensive Financial Support service for students across the college group.
To provide support in relation to the College’s Financial Support service including, but not limited to:
-Dealing with enquiries regarding financial support from prospective and current students and/or their parents/carers/guardians;
-Providing information and guidance on financial support to students and parents/guardians
-Support student induction activity at the start of each academic year.
-Providing information and advice to college staff in relation to financial support.
-To provide administrative support within Financial Support including, but not limited to:
-Reviewing and processing applications for financial support;
-Using existing systems to record the allocation of financial support funds;
-Preparing and running data reports on student attendance and withdrawals;
-Assisting with the production of any publicity material and relevant supporting information related to financial support, including the updating of any relevant forms/leaflets.
-To work as a member of a team with a flexible and adaptable approach to business needs, including evenings and enrolment duty as required. This is a designated role, i.e. a role identified as providing support at enrolment time, therefore annual leave cannot be taken during the enrolment period.
-Local Authority, Care2learn.
GCSE’s A*- C / 9 - 4 in English and Maths as a minimum
-The ability to form excellent working relationships and personal boundaries with children and young adults
-The commitment to provide a high quality service
-Previous experience working with students in an advisory role, or knowledge of financial support will be an advantage.
Generous Annual Leave (30 days annual leave + bank holidays + 5 College closure days)
-Personal and Professional Development opportunities
-Discounted Metro Card Scheme
-Generous Contributory Pension Scheme
-Cycle to Work Scheme
-Access to Employee Assistance Programme
-Reduced price personal gym membership
-Access to a wide range of high street discounts (retail, supermarketsand restaurants)
-Staff Recognition Awards
Direct applicants only, no agency CV’s / referrals.
The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.
If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked/resided in if you are the preferred candidate for the post. Criminal records checks for overseas applicants - GOV.We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.

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