Facilities Key Accounts Manager
1 month ago
Responsible for delivering multiple contracts and to achieve the elements of each contract within the contract budget, agreed upon time schedules, statutory requirements, customer satisfaction, and promoting AFMS group performance and reputation to Clients
Responsible for supporting AFMS group business development strategy, identifying and maximising new business opportunities
To be the lead interface with Clients, responsible for the delivery of operations, maintenance and reactive services including the management and inspection of specialist service subcontractors
Key Accountabilities / Principal Responsibilities
Contractual Strategy and Management
Develop, agree and manage a robust strategy and annual plans for each contract, to meet the contractual requirements, as well as operational and financial business targets
Ensure contracts are optimally structured, managed and populated to increase operational efficiency
Focus on future direction of each contract, to include implementation of continuous improvement initiatives that strengthen the customer relationship to enable the success of future longevity of the contract
Ensure a best practice framework is in place for the delivery of each contract, using processes, procedures and systems aligned to the company quality policy
Conduct regular reviews of processes, procedures, plans, monitoring and taking action to ensure business targets are met, including submitting accurate and timely reports
SLA Management, compliance & governance
Performance reporting to the Client
Operational Management
Responsible for the maintenance portfolio, such as technical services (M&E, building fabric etc), soft services (hygiene, pest control, cleaning and landscaping), maintenance and projects
Responsible for the management of sub-contractors for the maintenance of the facilities including electrical, mechanical, plumbing, air conditioning, building fabric, fire fighting equipment, pest control and soft services in accordance with SLA’s
Review all SLA’s entered into with eternal service providers
Responsible for the management of procurement contracts with vendors / contractors for the requisition of supplies, materials and inventory maintenance in accordance with SLA’s
Responsible for supporting and enabling the protocol, logistics and meeting of all safety criteria
Develop effective customer focussed and proactive relationships at all levels in the customer chain
Responsible for the management and performance of Technical Facilities Managers, Technical Coordinators, Health & Safety Officer and Helpdesk / Administration staff, and be able to do fault finding and offer solutions by means of not only advising but showing teams how to correct challenges
Responsible for managing the financial component of the contract
Responsible for providing of regular reports on all aspects pertaining to maintenance
Responsible to ensure business objectives regarding the day to day operations are met
Responsible for ensuring Health and Safety is as primary function and all mechanisms, processes and procedures are in place and monitored and adhered to at all times in line with ISO9000 & ISO18000
Ensure building Regulations and environmental legislation and standards are adhered to.
Responsible for implementation and adherence to Company policies, protocols and procedures across Parliamentary maintenance business operations
Responsible to ensure staff adherence and full compliance to all AFMS Human Resource and Labour Relations policies in line with legislation and codes of good practice
Business Development
Develop strong market knowledge of existing and potential clients, and keep AFMS informed of business growth opportunities aligned to strategic objectives
Provide in-depth analysis of markets, industry trends, competitors and clients to improve strategic planning and decision making
Develop and implement relationship strategies to maximise opportunities for securing new business
Identify new / future services that would provide AFMS with a competitive advantage or profitability.
Develop tender documents at a consistently high standard
Customer, Community and Markets
Represent AFMS when meeting with customers, stakeholders and end users, in order to enhance the company reputation and foster a partnership approach to relationships throughout each contract
Lead customer service excellence and continuous improvement culture, so that the business remains at the leading edge of service delivery and value
Maintain and develop strong relationships with clients and other stakeholders to secure the necessary support for the efficient performance of hard and soft service operations and maintenance
Leadership
Meet the key performance areas according to the targets agreed upon in the areas of management of the client and contractor interface
Manage and oversee the functional departments of hard and soft services operations and ensure performance is delivered to appropriate standards within agreed upon time frames and budget allocations
Financial Management
Ensure business development strategies are in place, to deliver contract expansion aspirations in line with the business commitment
Ensure effective financial management is in place to achieve turnover, profit and to meet legal requirements
· Min Grade 12 or Matric Equivalent
· ND or B Tech or equivalent qualification in HVAC or Electrical
Min 8-10 years previous experience in a Facilities Management/ technical/engineering environment with proven track record in managing a large and complex portfolio
GMR 2.1 appointee - Certificate
GCC Factories
Ability to ensure successful service delivery and avoidance of penalties
Contract Management Skills
Sound knowledge of OHSA and Environmental legislative Act, Building regulations, and applicable Labour Relations Acts
Must be computer literate in MSOffice suite
Must have own Transport
Willing and flexible to work extended hours and/or outside of normal working hours where required. #J-18808-Ljbffr
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