Head of Manager Research

3 weeks ago

United Kingdom Nationwide Building Society Full time

Job Description This is an exciting opportunity to work within the Customer, Brand, and Engagement community. You’ll be responsible for the development, coordination, and execution of research to help inform and shape our customer strategy.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Swindon, London or Bournemouth office. You’ll design and lead research projects, managing them from start to finish. This involves selecting the right tools and methodologies, briefing external agencies, and working with stakeholders to ensure that each project meets its objectives.
You will stay up to date with the latest research techniques and you’ll foster innovation in how we approach research, continuously looking for new tools, methods, and approaches that keep us on the cutting edge. You’ll ensure that the research we conduct remains relevant, impactful, and future-focused.
You will bring people on the journey with you, ensuring that research findings are applied meaningfully and aligned with broader business objectives.
You will manage relationships with external research agencies, ensuring they deliver high-quality, timely findings that align with business needs. You’ll also engage new platforms or partners where necessary to address any gaps in research capability.
You’ll help build and shape a Centre of Expertise for research, creating scalable frameworks and best practices that can be applied across projects. Experienced in managing high-impact research projects, with a proven track record of leading and implementing research that delivered measurable outcomes and supported critical understanding and decision making.
You have hands-on expertise in both qualitative and quantitative research methodologies. You excel at distilling research findings and framing them in a way that makes them easy to understand, ensuring they resonate with stakeholders and are easy to action. You are a brilliant communicator, writer, and content creator, with the ability to turn complex research into compelling narratives that inspire action.
You work seamlessly across teams and functions, ensuring alignment and shared understanding of research findings across the business.
You’re always looking for new methods, tools, and ideas to stay ahead in the field and continuously improve how research is conducted and applied.
You have demonstrated experience ensuring research findings are embedded, actioned, and drive meaningful impact.
You will hold a degree or have completed an MRS qualification in a relevant research field or human behaviour field such as Psychology, Behavioural Science, Sociology, Anthropology, or quantitative Market Research.
It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
~ Life assurance worth 8x your salary
~ A great selection of additional benefits through our salary sacrifice scheme
~ Access to an annual performance related bonus
~ Access to training to help you develop and progress your career
~25 days holiday, pro rata

Nationwide is the world’s largest building society. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us.

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