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Senior D365 BC Account Manager

2 months ago

United Kingdom Shape IT Recruitment Full time

My client, a thriving business, who are dedicated to delivering outstanding client engagement and customer service are looking for a Senior D365 BC Account Manager - Team Lead to oversee a team of Account Managers and directly manage a select group of key clients.

Key Responsibilities:

  • Team Leadership: Lead and mentor a team of 5 Account Managers, guiding them to become trusted advisors for their clients.
  • Client Management: Handle escalations, support team development, and conduct regular reviews to ensure high performance.
  • Strategic Engagement: Build strong internal relationships, keep clients informed of the latest technologies, and create tailored Account Plans to drive their business success.
  • Business Growth: Identify opportunities, introduce new tools, and act as the primary contact between Node4 and your clients.

What You Bring:

  • Proven experience in client management with a focus on service excellence.
  • Knowledge of D365 Business Central
  • Strong leadership skills, excellent communication, and the ability to build and maintain relationships.
  • Proactive, organized, and motivated, with a deep understanding of business processes.

If you're ready to join my client and lead a dynamic team, drive client success, and make a significant impact in a rapidly growing company then apply today and I'll be in touch to discuss the role in further detail.