Product Manager

Although this role is remote, we are looking for UK candidates only.

Job Title: Product Manager

Responsible for: All projects

Team: Product

Responsible to: Product Director

Company Overview

Ibcos is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealers manage all areas of their business operations from parts and service, through to sales and finance, with innovative solutions to achieve their business objectives in the most effective way. We work closely with manufacturers and suppliers to integrate with their systems to simplify the movement of data and deliver amazing user journeys.

Ibcos is part of Dealer UK, which is a part of Perseus, a division of Constellation Software, a publicly traded company that acquires, manages, and grows business software companies all over the world.

The Product Team are part of the R&D function. The Product Team consists of a Product Director, Product Managers, Product Owners, UX Lead and Content Manager. This role will report directly to the Product Director leading and managing a small team of Product Owners.

Job Overview

Ibcos are modernising our comprehensive Dealer Management System (DMS) suite of software products with the objective of ensuring we maintain are our market leading position and grow through the delivery of amazing software solutions to real business needs.

This person in this role will take responsibility for the modernisation programme which aims to take the existing software package into the browser-based world using industry leading tools, techniques, and user centred design to deliver a world leading user experience.

As Product Manager, you will be responsible for the product lifecycle for assigned products working with a team of Product Owners to deliver value to customers and the business.

You will work closely with other teams within the business to understand the needs of our customers as experienced by these teams.

You will build relationships with customers and their users enabling ideas and developments to be validated at the earliest opportunity and successfully delivered.

You will champion user centricity and lean approaches to product development, validation, implementation, launch and in service support.

You will work with design and content colleagues to ensure our software products have an amazing user experience.

In collaboration with our Product Director, you will contribute to the product strategy and roadmap.

Key Responsibilities

• Lead, coach, mentor and drive a team of Product Owners.
• Develop a deep understanding of the Dealer Management domain for the product areas assigned.
• Gain a deep understanding of the Ibcos customer experience as well as the back-office processes and utilities that support it.
• Be the voice of the customer and user within the business.
• Own the product roadmap for your assigned products.
• Own new products and enhancements to existing, from ideation through to in service and replacement/retirement using lean and agile methods.
• Ensure commercial models are created and managed in line with business strategy and ensure return on investment is achieved.
• Work with Product Design to research and design solutions that solve problems and add value.
• Work collaboratively to deliver user stories including writing, refining, elaborating, planning, reviewing, and showcasing.
• Maintain and prioritise the product backlog.
• Track releases and manage any business-related dependencies.
• Participate in daily scrum meetings, reviews, retrospectives, and sprint planning sessions.
• Support the development team with any questions they may have.
• Champion Agile and lean ways of working across the business.
• Use data to drive evidence-based decision making throughout the product development process.
• Overcome project impediments and report regularly on progress.

Qualifications Required

Essential – educated to Degree standard or have equivalent work experience, excellent written and spoken English, at demonstrable experience in a similar role.

Desirable – Certified Scrum Product Owner or Professional Scrum Product Owner.

Experience Required

Essential: Demonstrable experience as a Product Owner/Manager

Essential: Demonstrable experience of leading a product team including day-to-day line management, leading by example and demonstrating ownership and commitment to business objectives.

Essential: Experience working closely with development teams on a daily basis across multiple locations – UK and other.

Essential: Excellent working knowledge of Agile methodologies in particular scrum.

Essential: Experience managing customer-facing digital journeys.

Essential: Experience working in a fast-paced environment picking up role-adjacent responsibilities when required.

Essential: Skilled at meeting facilitation and presentation.

Essential: Experience of the end-to-end software development lifecycle

Essential: Experience of Agile requirement gathering techniques e.g. Specification by Example, Story Mapping, JTBD.

Essential: Experience in team leadership and management including performance reviews and career development planning.

Desirable: Experience delivering modernised software modules in an iterative user engaged fashion.

Desirable: Experience in Human Centred Design methods and tools (e.g. Luma).

Desirable: Recent knowledge and experience of dealer management or ERP processes in any of the following areas: Sales, Accounts, Parts, Service, Rental.

Desirable : Experience working with on-premise and cloud software solutions.

Desirable: Experience using the Atlassian suite of software modules (Confluence, Jira, Trello and Tempo) to manage product delivery.

Suitable for someone who…

• Is passionate about delivering high quality user centric software solutions that provide benefits to customers, their users and value to the business.
• Can develop effective working relationships through face-to-face and remote communication channel with peers, other teams, management, customers, their users, manufacturers, and suppliers.
• Can demonstrate excellent communication and presentation skills, both written and verbal, to enable effective collaboration with internal and external stakeholders.
• Can adapt communication styles to suit different situations and the requirements of the audience, dealing with any issues using sensitivity, diplomacy, and negotiation.
• Is methodical and organised with excellent time management and multi-tasking skills to facilitate working simultaneously on multiple projects of varying levels of complexity to agreed deadlines.
• Has a high level of English spelling and grammar, with excellent attention to detail, producing highly accurate work.
• Can adapt to an often fastmoving, changeable situation in a high-pressure environment.
• Can work at different levels of abstraction form the 30,000-foot view of the whole software suite to the functional detail within a module.
• Has a thirst for knowledge; continually improving their professional skills and understanding of the business domain.
• Loves to support, mentor and develop colleagues to deliver more together.

Competencies

Good Communicator - I can effectively communicate with people at all levels both internally and externally

Credible - I know what I’m talking about and can back this up with evidence.

Analytical - I have strong research skills and can structure and process qualitative or quantitative data to draw insightful conclusions and report my findings clearly.

Organised - I am methodical and organised, with excellent time management and multi-tasking skills that allow me to plan and prioritise work in an efficient and productive manner.

Precise - I ensure that all tasks are followed through to completion, I am accurate in my communication and exact in my delivery.

Positive - I convey an optimistic and confident approach to situations.

Interested - I want to learn more about what I and the company does.

Committed - I do what I say I’ll do; people can count on me.

Respectful - I treat colleagues and customers with deference and respect.

Collaborative - I work well with others to get the desired outcome.

Diversity within the workplace

At Ibcos Computers we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.

As a company, we continuously strive to outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, pregnancy, age, sexual orientation, and/or mental or physical disabilities.

If you have a disability, such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we will be happy to make reasonable adjustments to enable you to complete the process to your best ability.

Company Benefits

. Company Performance Bonus – Paid annually.

. Cycle to work scheme.

. Generous Company Sick pay

. Death in service – 4 x your annual salary.

. Company pension contribution of 5%

. Maternity, Paternity and Shared Parental leave: Ibcos Computers has a generous policy to cover

time off to be with your family at important times in your life.

. Medical Cash plan - which gives you access to the best doctors.

. Generous Holiday Starting at 25 days.