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Sales Account Manager/Customer Services Full Time Permanent
4 months ago
This is an exciting opportunity to work as an Internal Key Account Manager to provide sales administration support to the Corporate Development Manager for our thriving client based on the outskirts of Ware. This is a busy sales and customer service role on the front line, maintaining and growing the company brand in the construction marketplace through a deep and wide targeted approach to Account Management. The successful candidate will be providing world class service in response times to quotes, queries and questions ensuring the customer has the best experience in the market every time through a consistently high standard in both content and speed.
Forensic timely follow up of quotes and opportunities to maximise every chance to grow sales and build rapport and goodwill with customers. Supporting the CDM to create new opportunities and handling the daily administration tasks to ensure the CDM is not in any way held back from new business opportunities, by existing business administrative or customer service distractions.
Working seamlessly with the CDM to evaluate , track, maintain, develop and grow spend of an existing group of customers and inbound sales leads to produce 20% minimum growth as a "business within a business" team.
The role is a full-time permanent position working from 8am - 5pm Monday - Friday, our client would also consider a 9am/9.This position offers a competitive salary depending on experience, plus commission, company bonus scheme and excellent company benefits. CDM SUPPORT
Daily support of the CDM workload & actions
Provide opportunities within existing accounts for the CDM to open up, develop and grow
ACCOUNT MANAGEMENT
Increasing sales by contacting existing, lapsed and new clients
Development and support of existing accounts
Maintain and Update contract pricing as required
Sales Pipeline - all quotes must be loaded onto Sales-I and refreshed whether won/lost on daily basis
Sales Administration Tasks to ensure customer records and pricing are accurate and up to date, as required
Liaising with Customer Service and Operations to progress all order queries/complaints
FEMS Support when required
Answering overflow phone calls when required
Daily, weekly and monthly reporting to Sales Manager as required
Previous experience in a similar role providing account management support
IT skills including Word, Excel, E-mail and CRM Databases
Excellent customer service skills
Reporting skills - need to be able and willing to report back to management
Previous experience in telemarketing/account management
Previous experience of CRM systems and Excel databases
Previous experience of Computer Systems and Excel databases