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Head of Property Care

2 months ago

Oldham Greater Manchester, United Kingdom First Choice Homes Oldham Full time €8

Company Overview:

First Choice Homes Oldham (FCHO) is a housing association which owns and manages around 11,500 homes across Oldham and the surrounding areas. FCHO’s mission is to be a trusted provider of quality homes, deliver excellent landlord and support services, and create thriving and independent communities.

Role Overview:

We are seeking an experienced Head of Property Care to lead our property maintenance services. Reporting to the Director of Asset Delivery , you will be responsible for ensuring strong operational and financial performance, providing excellent customer service, and inspiring colleagues. You will develop and execute a property maintenance strategy that supports the delivery of our current and future Corporate Plans.

Key Responsibilities:

  • Vision and Strategic Direction: Set the vision and strategic direction for the property maintenance function, embodying FCHO’s Values and Behavioural Framework.
  • Continuous Improvement: Drive continuous improvement and implement change management approaches to meet the needs of customers and the business.
  • Service Growth: Expand the service to become the ‘contractor of choice’ for FCHO.
  • Performance Management: Maximise resources through effective performance management and productivity enhancement.
  • Compliance: Ensure all statutory, regulatory, and legal requirements are met, delivering the organisation’s goals.
  • Financial Oversight: Oversee operational and financial performance, including budget management (circa £8m) and effective financial forecasting.
  • Employee Engagement: Lead employee engagement efforts, particularly with a mobile workforce.
  • Health and Safety: Promote a positive health and safety culture.
  • Learning and Development: Ensure appropriate staff development to meet service objectives and business planning.
  • Supply Chain Management: Achieve best-in-sector performance regarding cost, quality, and service delivery.
  • Fleet and Facilities Management: Oversee FCHO’s fleet and facilities management.
  • Sustainability Strategy: Lead the application and delivery of the Sustainability Strategy for Property Care.
  • Service Expansion: Identify and capitalise on opportunities to expand service delivery and grow the Property Care business.
  • Policy and Procedure Evolution: Lead service reviews and the continual evolution of policies and operational procedures.

Qualifications and Experience:

  • Essential:
  • Experienced and confident senior leader with authenticity and credibility.
  • Strong technical skills and experience in delivering property maintenance services.
  • Excellent problem-solving and contract negotiation skills.
  • Ability to communicate a clear vision and set high expectations.
  • Strong operational and financial management skills.
  • Experience in developing and delivering innovative service approaches.
  • Ability to identify and implement sustainable business growth and expansion.
  • Compliance with KPIs and operational performance measures.
  • Experience in successfully leading, managing, and motivating teams at a senior level.
  • Knowledge of current best practices in repairs and maintenance.
  • Significant experience in project programme performance monitoring and financial management.
  • Inspirational leadership and a passion for excellent customer service.

How to Apply:

If you are a forward-thinking leader with a passion for excellence and innovation in property maintenance, we would love to hear from you. Please contact our consultants at Neemar Search for more information.