Income Management Officer
2 weeks ago
One of our local authority clients are currently recruiting for Income Management Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance.
Main Purpose of Post/Job Summary In this role, the post holder will undertake timely and robust recovery action to prevent arrears and maximise income and work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure. They will understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take-up and use of these services irrespective of tenure. The post holder will also make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and provide excellent customer service in response to queries and whilst monitoring and managing accounts. The post holder will support tenants through home visits including during evening and weekends, benefit advice, understanding rent accounting and tenancy obligations as it relates to payments, providing a holistic approach to help residents to pay their rent and other charges. They will also understand and fully utilise the mobile and digital technologies, using the agreed IT systems as directed to prioritise debt prevention and collection, using your initiative to properly adapt actions to meet individual needs whilst achieving performance targets. They will also work collectively with colleagues and other teams across the Council to provide an excellent income management service to residents, considering the wider needs of the team and department. Duties and Responsibilities * Manage the day-to-day operation of the Business Support team. * Develop staff ensuring that staff levels reflect the demands of the service and flexible/generic working arrangements. * Provide administrative support to all Operations' Service Unit Managers. * Promote operational services to existing and new customers; liaise with managers and other operational staff to ensure effective and seamless service delivery. * Establish and maintain appropriate monitoring systems and provide accurate management information including co-ordination and collation of all performance data within Operations for updating Pentana on a monthly and quarterly basis. * 6.Ensure the completion of statutory returns including quarterly returns to the Environment Agency, Defra (Waste Data Flow) and Recycling Credits to Essex County Council. * Prepare reports and statistical information as required by SMT including co-ordination and analysis of customer surveys. * Manage payments for goods or services received, having regard to the Council's standing orders and financial regulations. Manage Recycling Credit Claims ensuring that claims are submitted accurately and within time. * Lead on the Customer Service Excellence Award for Operations. * Act as the Health and Safety Liaison Officer for Operations and discharge the responsibilities expected of the role including undertaking VDU assessments, annual fire checks/weekly testing/emergency lighting checks and ensuring Legionella compliance Unit. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd #J-18808-Ljbffr-
Income Management Officer
3 weeks ago
London, United Kingdom Kane Recruitment Full timeWorking hours 36 hours per week. Requirements: Income Management Officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for APAs, home and office visits.Completing income and expenditure assessments, presence at sign-ups.Referring vulnerable customers to support...
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Income Management Officer
2 days ago
London, United Kingdom Morgan Hunt UK Limited Full timeAre you an Income Management Officer looking for work in North London? Morgan Hunt's Public Sector and Government client based in North London is looking to recruit an Income Management Officer to provide support throughout a busy period. This assignment has been deemed inside of IR35. As an Income Management Officer, you will be responsible for...
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Income Management Officer
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London, United Kingdom Novax Recruitment Ltd Full time**Income Management Officer** **Haringey** **Contract** **£20 P/H** We are currently looking for a Income Management Officer for a role in Haringey. The Income Management Officer will undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal...
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London, United Kingdom Service Care Solutions Full timeIncome Management Officer Haringey, London Full Time Temporary We are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months. The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent collection is...
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Income Management Officer
9 hours ago
London, United Kingdom Service Care Solutions Full timeIncome Management Officer Haringey, London Full Time Temporary We are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months. The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent...
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Income Management Officer
2 weeks ago
London, United Kingdom Novax Recruitment Ltd Full timeJob Title: Income Management Officer Location: Haringey Pay Rate: £23 Umbrella P/H Job Type: Full Time Contract The Role We are looking for an income management officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for APAs, home and office visits. Completing...
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London, United Kingdom Ackerman Pierce Ltd Full timeMy client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable...
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1 month ago
London, United Kingdom Plastexe limited Full timeThe role A new and exciting opportunity has arisen to recruit a Senior Income Officer in the Income collection team. We are looking for an innovative individual with relevant experience in Project management and income collection, to supervise and influence a team of officers to maximise income and minimise arrears With the continued impact of welfare...
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Income Management Officer
8 hours ago
London, United Kingdom Ackerman Pierce Ltd Full timeMy client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable...
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Income Management Officer
10 hours ago
London, United Kingdom Ackerman Pierce Ltd Full timeMy client is seeking an experienced Income Officer to be able to provide effective, customer focused support service to users of the Income Control team. The Officer will be expected to recover all debts in accordance to the councils procedures. The client understands the pressures of the position and is keen to support all team members in a comfortable...
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Income Management Officer
2 weeks ago
London, Greater London, United Kingdom Novax Recruitment Full timeJob Title: Income Mangement Officer Location: Haringey Pay Rate: £23 Umbrella P/H Job Type: Full Time Contract The Role We are looking for an income management officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for APAs, home and office visits. Completing income...
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Income Management Officer
3 hours ago
London, United Kingdom Allied Healthcare Full time €20Income Management Officer needed in North London The hourly rate is £19.95ph PAYE This is a temporary role The reference number is: RQ1261932 Working hours 36 hours per week. Requirements: Income Management Officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for...
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Income Management Officer
2 hours ago
London, United Kingdom Allied Healthcare Full time €20Income Management Officer needed in North London The hourly rate is £19.95ph PAYE This is a temporary role The reference number is: RQ1261932 Working hours 36 hours per week. Requirements: Income Management Officer who has experience in income maximisation; this includes: telephoning customers in arrears, sending arrears letters and emails, applying for...
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Income Management Officer
1 month ago
London, United Kingdom Colbern Limited Full time621753-8633-236 NCD Income Management Officer Haringey Contract £17.27 per hour Our client is looking for an experienced Income Management Officer. To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is...
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Income Officer
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London, United Kingdom Morgan Hunt Full timeMorgan Hunt are currently looking for a Income Officer in London. This role is a 3-month ongoing opportunity to start as soon as possible. The main purpose of an Income Officer is to undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection...
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Income Management Officer
1 month ago
London, United Kingdom Akton Recruitment Full time**Income Management Officer** **Haringey** **£21.44 Per Hour **Job Role** To undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team ensuring prompt escalation, legal or other recovery action is identified and actioned as necessary, regardless of tenure. To understand...
