Lettings Administrator

3 weeks ago

Rushmoor Surrey, United Kingdom FPMR Ltd Full time

This role plays an important part in the successful operation of a large residential Build to Rent development with communal facilities that include a co-working lounge, gym, gardens, movie room and car park. The Lettings Administrator is responsible for supporting the rental performance of the building and meeting the service requirements of our residents with the Uexcellent customer service. This is a customer facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand's vision & values, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.

Leasing & Administration
  • Conduct viewings to prospective tenants
  • Consistently deliver leasing brand standards
  • Process and respond to lettings enquiries in a timely manner
  • Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals;
  • Understand the local rental market by conducting regular mystery shopping and competitor analysis
  • Implement and support branded marketing campaigns
  • Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
  • Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis
  • Process resident applications including completion of background and credit checks
  • Assist with deposit protection scheme set up and releases
  • Assist with preparation of check-in and check-out reports
  • Assist with move in / move out customer journey procedures
  • Assist with the collection of rents, ensuring collection and deposit on a timely basis
  • Utilise the property management system (Yardi) to record various transactions and operating reports as required
  • Assist with market surveys and "open houses"

Customer Service

  • Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
  • Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
  • Always seek ways to exceed residents' service expectations
  • Ensure resident issues and service requests are addressed within 24 hours
  • Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme.
  • Be a true ambassador of the brand and what it stand for

Property Upkeep

  • Comply with regular fire safety and health and safety standards
  • Assist in undertaking scheduled flat inspections and recording of same
  • Day to day assistance in management of reactive maintenance and defects
  • Adhere to business operating processes, systems and standards
  • Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees

Skills and Experiecne:

  • Experience in a property lettings or related business (student accommodations, serviced apartments etc.)
  • Strong sales skills and confidence in promoting a product
  • Excellent customer relationship skills and attention to detail
  • Excellent organisation and administration skills
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