CAD Technician

3 weeks ago

Suffolk, United Kingdom EA Associates Full time

Overview -
Provide underfloor heating estimates and full design drawings, responding to technical queries to support the business.

Key Responsibilities & Duties -

1. Pre Sales Budgets:

- Review plans from client’s architects.
- Size each project from the plans; liaise with architects or the customer to qualify their requirements.
- Draft initial design for costing / quote purposes and sales enquiries.
- Check design criteria is correct via multiple reviews.
- Complete a quote sheet in excel.
- Return information to the sales department for them to place or chase on order.

2. Full Design Work:

- Create a project matrix for each confirmed project / order.
- Produce underfloor heating design layouts using AutoCAD.
- Update project manager.
- Liaise with the sales team in respect of any alterations required or made.
- Produce heat loss calculations for electric and hydronic systems using MS Excel.
- Use Willms to calculate pipe layouts and design hydronic systems.
- Load “as installed” drawings onto the system for future reference.

3. Technical Support / Training:

- Respond to general technical queries or enquiries.
- Liaise with architects / electricians and end users to resolve technical issues.
- Respond to calls for underfloor repairs to existing systems.
- Diagnose problems.
- Raise repair quotations with terms and conditions via e-mail.
- Explain terms and conditions with the customer as required.
- Pass repairs and heating surveys to the installation team once quote is accepted.
- Liaise with trade customers / end users in respect of OEM products.
- Provide product/technical training for staff as required.

4. Installations:

- Provide the final system design drawings/test sheets for the installation team.
- Liaise with installers to trouble shoot on-site problems.

5. Component Training:

- Diagnose faults on returned components.
- Pass information back to the supplier / end user.
- Recommend next course of action.

6. General:

- Liaise with work colleagues as required.
- Participate in internal / external meetings as requested.
- Identify and meet personal job-related training and development as required.
- Undertake telephone liaison with relevant contacts.
- Provide assistance in terms of general and specific business support as required.
- Provide cover for other members of the team

7. Applicant Specification:

- Looking for a technically minded pro-active recruit to join a growing company.
- Good communication and IT skills required, main role is handling technical calls & emails.
- Knowledge/experience of mechanical heating services (plumbing/electrical) beneficial
- AutoCAD experience/knowledge is essential
- Training on products and systems provided in-house, may include on-site installation, repair visit, commissioning visit(s)
- Good level of education
- The ability to work on own, as well as part of a team
- An organised and enthusiastic work ethic
- ‘Can-Do’ Attitude/Team Player

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