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Technical Service
4 months ago
Impact are currently recruiting for a skilled and experienced Technical Support Engineer provide technical assistance and support for an exciting business who are transforming the industry of perimeter protection solutions. The Technical Support Engineer will play a critical role in ensuring the optimal performance and functionality of our systems, as well as delivering exceptional service to our clients.
Hours: Monday-Friday 9am-5:30pm
Be the primary point of contact for technical enquiries and support requests.
Provide remote troubleshooting and diagnostic assistance.
Conduct thorough analysis and root cause identification of technical problems.
Collaborate with the companies other teams including engineering, product development, and sales.
Assist with the installation, configuration, and commissioning of technical equipment.
Performance review of remotely monitored CCTV systems.
Experience in technical support or engineering role, preferably in the field of security systems or industrial automation.
Strong understanding of electronic systems, network infrastructure, and software applications.
Willingness to travel to customer sites for on-site service.