Delivery Account Manager
4 weeks ago
We have an exciting opportunity for a client-facing travel-tech expert to manage key accounts and assist with systems delivery and implementations.
Joining as a Delivery Account Manager, you'll interact with external customers and internal Design, Development and QA teams. You will report to the Delivery Director andwilltake care of one or more of the external key customer accounts – existing and new travel agencies.
Proactively establishingandmaintainingeffective relationships with customers to facilitate the growth of software blueprints through the consideration of new or replacement capabilities.
Ensuringsuccessful go-live by managing implementation from gap analysis to production delivery.
Liaise with internal teams to support software development planning and delivery to agreed specifications and timescales.
Identifyingopportunities to advocate for additional products or services and contribute to customer retention and renewal efforts.
Lead Customer Service Review meetings
Assist customers in identifying new requirements for BAU change requests and new project initiatives using travel/systems experience.
Collaborate with the Technical Design Lead and Delivery Director to handle customer requests for changes. Ensurethat allinteractions are timely, solutions are appropriate for the purpose,importantmilestones are comprehended and achieved, and the deliverablesare scheduledinto the timelines and customer road.
"The ideal candidate should possess the following qualifications:"
Experience within software development organisation / travel-tech company
Experience with travel reservations and tour operating
Experienceofworking directly with clients
Analytical and project management skills
Hands onand practical approach to delivery
Strong verbal and writtencommunicationsskills, most importantly, good presentation skills
Highly versatile and at ease operating at all levels across thecustomersorganisation from day-to-day contact, middle and senior management to director level
The place of work is open to a hybrid model and remote, plus travel to clients' sites.
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