Customer Service Quality Assurance
1 month ago
QA Customer Support
* Job Title: QA Customer Support
* Shift: Days
* Industry: Plastic Manufacturing
We are working with an industrial engineering company based in Wythenshawe. They are recruiting for a QA Customer Support to join their team on a Days Shift.
Engage with internal and external customers, engineering, tooling, production, operations, and other relevant stakeholders to address internal and external non-commences, concerns and complaints
* Lead problem resolution for system, process, and product issues and subsequent implementation of containment actions
* Able to determine root cause analysis and ensure effective implementation of corrective and/or preventative actions
* Assist with the implementation, maintenance, monitoring and evaluation requirements within the business system including supplier quality management
* Train teams and individuals effectively on quality procedures, ensuring compliance to best practices across the business functions
* Provide instructions for successful implementation of process changes, including system, supplier, customer, engineering, and internal business changes
* Support & develop other quality team members with their roles and responsibilities
* Support other quality functions within HT Manchester team during all relevant activities
Knowledge of injection moulding process and tooling manufacturing process
* Previous quality assurance experience and demonstrated use of quality tools/methodology, including problem-solving methodologies
* Experienced in writing process documentation including Works Instructions, Quality Control Plans, and relevant quality documentation
* Knowledge and understanding of automotive core tools
* Knowledge and understanding of quality standards: Cheadle, Gatley, Timperly, Parrs Wood
Relevant Job Titles: Quality Engineer, Quality Technician, QA Assistant, Quality Assurance, Quality Assurance Engineer, Quality Assurance Technician, QA Engineer, Quality Assurance Support
Please note, our client is unable to offer Sponsorship or Visa support for this role.
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