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Senior Director Technology Service Management
1 month ago
That’s why the world’s best run learning functions across the globe trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
About Consulting & Advisory Services:
Complementing our Managed Training Services business, our Consulting and Advisory Practice partners with our clients to help them upgrade evolve or improve their ways of working. This could be establishing a future-proofed learning strategy, transforming the operations & organization of the learning and talent functions, and/or developing use cases for the adoption of skills based practices in the organization. We also help organizations understand how the adoption of AI can improve process efficiency and improve colleague experiences and how best to enhance their Learning & Talent technology stacks.
Link for our website:
You'll foster team collaboration, drive technological excellence, and provide strategic oversight when delivering projects. With your insights, we'll stay ahead of market trends and develop a market leading suite of Consulting services. Join us in crafting the future of Learning & Talent Consulting. At NIIT MTS, we spent the last four decades helping organizations transform, adapt and build learning ecosystems that help them anticipate and outpace change. NIIT’s suite of managed training services includes custom content and curriculum design, learning delivery, learning administration, strategic sourcing, learning technology, and consulting services to increase the value of learning for both employees and the business. We are proud to be trusted by the world’s best learning and talent functions across 30 countries.
As a growing team in NIIT’s service lines, the Consulting and Advisory team is uniquely and strategically positioned to deliver results. We don’t just offer learning strategies, we help our clients implement them, creating a truly long-term impact on their business. In this unique Consulting role , you will get exposure to help our clients across the entire spectrum of talent and learning, joining a global, seasoned team with experience across a wide variety of clients and industries.
Agile Growth, Endless Possibilities : NIIT's Consulting team is on a fast-paced, growth trajectory. As a leader, you’ll have the chance to leave your mark, contributing to our ascent as a key player in the L&D consulting industry. Enjoy the flexibility to organize your work and steer your own growth path, supported by coaching and mentorship that empowers you to thrive.
Our team operates fully remotely, with the option to work from an office if available in your country. While you may be asked to travel occasionally, including required travel to client sites, our flexible working arrangement allows you to enjoy the freedom to balance your professional and personal life, creating a work setup that suits you best, whilst delivering excellent client outcome.
Holistic Learning Experience: Step into a role that goes beyond traditional consulting. Broad Industry Exposure : Dive into a diverse portfolio of clients spanning Aerospace and Aviation, Banking and Financial Services, Professional Services, Consumer Products and Retail, Insurance, Life Sciences, Manufacturing, Oil & Gas, Mining, Technology, and Telecom. Our clients are leaders in each industry, offering unparalled access to senior Talent & Business Leaders in the world’s leading firms.
We achieve this by helping our clients Align, Create, Learn & Perform:
Align their talent and learning function to the business strategy, defining the capabilities and skills needed to execute their strategy in the short and long term.
Optimize their use of available learning technologies, processes and tools, which allow learning and talent teams to create and deliver programs and interventions at scale, build crucial skills and drive performance.
Provide the building blocks of a learning culture, based on a deep understanding of employees’ needs, where team members can unlock their potential with meaningful learning experiences and growth opportunities.
Utilising new and existing relationships help clients craft impactful strategies and architect solutions that can help them achieve these aims.
Team Engagement and Client Leadership: Ensure team members actively participate in decision-making, considering long-term implications for clients, customers, NIIT, and employees.
Commercial and Technical Acumen: Confidently discuss leading technologies in the domain area and their potential as enablers or differentiators in the business.
Provide oversight and strategic direction when leading large-scale projects, client accounts, and pursuits.
Understand practice economics, assess investment risks in IP and for clients, and use this knowledge to drive profitability-oriented decisions.
Global Mindset: Demonstrate a global mindset as a role model within the organization, exhibiting inclusive behaviors across networks.
Cultivate Innovation: Create an environment that motivates the sharing of innovative ideas, transforming them into commercial business opportunities for clients and NIIT.
Speak fluently about the breadth of NIIT services, engaging Senior Management during sales activities, and negotiating profitable transactions for NIIT.
Significant experience and background in Consulting services is required (Big Four or equivalent)
Exceptional business development skills with a Strong industry network.
Available and open to travel when requested.
BSc/BA & 25+ years of relevant work experience
OR 30+ years of relevant work experience
OR MSc/MA & 20+ years of relevant work experience
OR PhD & 15-20+ years of relevant work experience
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
