Practice Administrator

2 weeks ago

Rushden Northamptonshire, United Kingdom Higham Vets Full time

Job Description Join Our Fast Growing Team as a Veterinary Practice Administrator

Are you passionate about animal welfare and dedicated to ensuring the smooth operation of a veterinary practice? Our esteemed veterinary practice is seeking a skilled and motivated Practice Administrator to oversee the administrative functions of our clinic.

Veterinary Practice Administrator
Contract: Permanent
At Higham Vets, we are committed to providing exceptional care to pets and their owners. Our team of 18 veterinarians and support staff are dedicated to promoting the health and well-being of animals through comprehensive veterinary services.

You will report to the MD working closely with him to develop our core strength in Customer Service and rolling it out across our existing and future clinics. Build a new hospital - starting 2026
Buy 2 existing clinics - Oct2024

Manage the day-to-day operations of the veterinary practice, including welcoming clients by phone, email, social media and in person
Train and manage junior receptionists

Implement and maintain office policies and procedures to ensure compliance with regulatory standards and best practices.
Support staff training and development initiatives to promote a positive work environment and enhance team performance.
Manage our phone system to improve client experiences and practice efficiency
Create monthly management reports gathering data from multiple sources including our Practice Management System
Facilities management - building maintenance, decoration and keeping a tidy office
Statutory duties including being the health & safety officer, data officer and fire officer

Projects - 10%
This is where we see the future of this role as you reduce Customer Service Tasks to 10% and Projects to 50% as the business grows and you are ready for more responsibility. Such projects may include:

Creating and maintaining hospital protocols and standards
Creating and implementing customer delight training programs at existing and acquired clinics
Designing and maintaining a new website


Previous experience in a veterinary practice is highly desirable or a at least 18 months experience in a similar administrative role.
Proficiency in computer software applications, including veterinary practice management software and Microsoft Office suite.
Knowledge of veterinary terminology and procedures is a plus.
A passion for animal welfare and a commitment to providing high-quality care to pets and their owners.
Are you 100% fluent in written and spoken English, with strong spelling and grammar?
Can you handle the documentation of processes and policies and coordinate projects such as launch of a new service or department?
Relocation assistance provided
~ Comprehensive benefits package, including bonus scheme, pension, childcare allowance, cost price vet care.
~ Opportunities for professional development and advancement within the organisation.
~ A supportive and collaborative work environment with a team dedicated to making a difference in the lives of animals.
~ Regular team day outings (Spa, Horse Racing, Karting, Casino…)


If you are a motivated individual with a passion for animal care and a knack for administrative excellence, we want to hear from you Join us in our mission to provide exceptional veterinary care and make a positive impact in our community.

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