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Tenant Liaison Officer
4 months ago
Job Title: Tenant Liaison Officer Location: Muirhouse Job Type: Full-time Salary: £17/£18 an hour Job Description: We are looking for a skilled Tenant Liaison Officer to join our team. The successful candidate will be responsible for liaising with tenants and addressing their complaints. Candidates must have experience in housing or letting agencies. Key Responsibilities: Provide a high-quality service by liaising between the Client, Tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagem0ent Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated Requirements:
- Experience in housing or letting agencies..
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and work under pressure.