School Business Development Account Manager

3 weeks ago


Dinnington South Yorkshire, United Kingdom EDClass Full time €26,250

School Business Development Account Manager
£26,250 basic plus uncapped bonus
This job specification is a detailed description of the role, including all key business development responsibilities and requirements as part of continuous personal development. You’ll provide Customer Service department help to develop strong relationships with EDClass clients and customers.
Representatives answer customer questions, help resolve problems, process refunds and make suggestions regarding the purchase of additional products and services.
Set up and chase renewal/upgrade orders and increase business renewals through reselling of products and services to existing customers
Answer emails from personal and generic EDClass email accounts
Deal with school/parent and student enquiries, including general enquiries
Deliver online training to customers and students, including offsite training to schools
Check bug reports and report bugs/developments
Maintain, track and update customer service spreadsheet
Collect feedback/surveys from schools within agreed timescales
Cover EDClass support when required
Audit customer accounts
Support with testing for the Development Team/other businesses
Create 'how to’ videos and documents
Provide information, advice and guidance to customers on purchasing new products and services
Listening to a customer or client’s complaints or concerns and working to resolve their issues
Supporting and providing information, advice and guidance to customers through screen sharing software to assist troubleshooting
Meeting and greeting new and existing customers visiting the EDClass Ltd Head Office
Provide refreshments for customers as directed by Management
Participate in office meetings and take minutes when required
Managing schools accounts and maintain contact and relationships with schools and academies
Provide support to other businesses (dependent on training and skills)
Give feedback and requests from our online teachers back to schools
Processing requests for data integration from schools MIS system via a secure third-party company (Wonde) and Wonde refreshes
Carry out any other duties commensurate to the needs of the business, or as requested by your designated Line Manager or Senior Leadership Team
Sales, Customer Service or Account Management Experience
Good data analytical skills
Good report writing skills
Telephony and typing skills
English and Maths GCSE A*-C or equivalent - Essential
Customer Service Level 2 NVQ or similar - Desirable
EDClass is committed to safeguarding the welfare of children and young people. To be successful in this role, you must be eligible to receive a DBS check that is relevant to the post.



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