Vice President, Delivery and Project Management

4 weeks ago

Southampton, United Kingdom Benefex Limited Full time

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Impact : help us improve how we deliver solutions toour UK and Global customers, helping them get the most value out of our products (people, processes, tooling)
Leadership : work closely with our two senior managers,developing their leadership skills and how they develop their teams (100 people in total)
Scalability : ensure we have the right foundations to scale and meet our ambitious growth plans
~ Top 10 Employer, Sunday Times Best Places to Work Awards

~ Work for a profitable, fast-growing market leader in the online reward and benefits space

**Competitive salary
Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Employee Assistance Plan24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Pension scheme
£50 monthly allowance to spend on whatever takes your fancy, your very own Benefex card will be topped up at the start of each month

To support our continued growth we are seeking a VP of Platform Delivery. Reporting to the Chief Operating Officer, you will lead our Platform Delivery function of ~100 people, responsible for delivering solutions toour UK and Global customers. Their focus is to ensure their teams are achieving theirNPS, quality and delivery targets.
The Platform Delivery teams are responsible for working closely with customers to ensure our solutions aredesigned and implemented to the highest quality standards and timelines agreed. This coversdetailed requirements gathering, low level design, configuration/implementation, testing and go-live before handing over to Customer Success.
Our priority as a business is scaling globally, your role is to ensure we have the foundations in place to achieve this(people, processes, tools, systems). We are looking for an experienced operations leader who can review and improve our ways of working, shape and implement the strategy for platform delivery, and develop the people leaders below them.
Provide strategic direction and day-to-day leadership for the Platform Delivery teams, fostering a culture of collaboration and continuous improvement.
Strategy :Develop, implement and own the strategy for Platform Delivery across UK and Global teams
Drive process optimization, automation implementation, and adoption of new technologies to streamline service delivery.
Ensure high service quality by establishing and enforcing performance metrics, exceeding customer expectations, and maintaining strong client relationships.
Develop Your Team: Cultivate a strong learning environment, mentor and coach team members, and invest in their professional growth.
Evidence of driving continuous improvement and upholding the highest quality standards
Deep understanding of service delivery best practices, process improvement methodologies, and performance management frameworks.
Passionate about customer satisfaction and building strong, long-term client relationships.
An experienced people leader with a proven track record of building and motivating high-performing teams.

Excellent organisation and time management skills.
Project management skills.
Online tests in numeracy and logical reasoning
Interview with the Senior Leadership Team
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

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