Service Delivery Manager Software

3 days ago


Bristol, United Kingdom Sopra Banking Software Ltd Full time €34,000

Company Description SBS is a global financial technology company thats helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 5,000 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdias Universe: Digital Banking Platforms. SBS is a subsidiary of European digital consulting leader Sopra Steria (EPA: SOP), a 56,000-person company that generates annual revenue of €5.Permeant, fulltime
?? As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships.
Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service.
Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
Maintaining a working knowledge of each client, their business and system configuration.
Work closely with account managers to help drive the strategic success of clients.
Lead client account review meetings, with the inclusion of a presentation, and ensure proper preparation.
Strong customer service ethic
Good comprehension of project management methodologies
Ability to manage risk
High-level understanding of software development
Flexibility as there may be travel involved
Able to run basic Linux commands
Upwards of two years experience in a customer-facing, or similar, role within Software, Finance, IT Services or related industries.
At SBS, were committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Competitive salary: £Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
Finance & Protection : Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
Cycle to Work Scheme, Holiday Trading, Travel Insurance
All of our positions are open to people with disabilities.



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