Operations Director

4 weeks ago

Woking Surrey, United Kingdom Acosta Sales & Marketing Full time

Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.
We are seeking an Operations Executive for our Flexforce team to join our team working on a ‘Hybrid’ basis in our Head Office in Central Woking (Parking is provided or for any train travellers we are right next to the train station)
Acosta Europe’s Flexforce team is the UK’s largest dedicated data driven tactical agency. You will work collaboratively to achieve operational excellence on all client activities across our Flexforce business, helping to drive high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.
Salary : £25,000 + 5% performance related bonus
We are driven to achieve operational excellence and to develop our skills in line with the clients’ and business’ needs
Administration & Data Management
Creating, sending and completing responses to booking sheets via e-mail, text and phone
Data checking downloaded reports for accuracy, relevancy and field performance
Flagging issues to relevant Account Manager
Picking, packing and franking of field mail out and required entering of costs into Flexforce system
Tracking van sales invoices versus receipts and highlighting discrepancies
Providing phone support/e-mail support for sub-contractors on all in bound queries including booking, POS deliveries or briefs
Support with testing of relevant scripts to ensure accuracy to brief
Support for field team with reporting software queries
Fleet Management
Support with booking/ managing hire cars
Main point of contact for all fleet related queries updating all relevant systems
Ensure calls are added/ removed when required and that address and sub contractor details are always accurate
Highlighting closed store to Insight team for management of master databases
Use of Geoplan territory planning tool
Completing basic reporting, where no analysis of data is required (downloads into charts / graphs / reports) with use of basic formulas such as vlookups
Support Account Manager with Day 1 insight and reporting
Support for Account Briefing Process
Ensure activity briefs are produced (if appropriate) and sent to the field
Ensure any visual aids are compiled for the field
Financials
~ Management of inbound expense claims from sub-contractors and entering onto Flexforce system

New Business (if applicable)
~ Support as appropriate with New Business Projects

Help in building client review presentations
Building PowerPoint presentations to simplify the findings and outputs
To play an active part in the strategic direction of the client accounts and business
Minimum of 1 day in the field and 1 meeting attendance per quarter
Regularly always read and follow Company policies and procedures. Take responsibility for your own personal development and ensure all mandatory training is completed on time
Adhere to all General Data Protection Rules and policies (GDPR)

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