Senior End User Computing Analyst

2 weeks ago

United Kingdom Insight Investment Full time

Insight Investment is looking for a Senior End User Computing Analyst to join the team in London. This is a highly technical, multi-disciplined, Desktop focused role. The team is responsible for technical support dealing with a wide range of software (Approx. 400 applications packaged) and hardware related issues. Excellent troubleshooting and ability to establish the root cause of an issue is essential.

Platform Profile

  • EUC Desktop Platform is 100% VDI: VMware vSphere / Horizon View
  • Evergreen Windows 10 & Office 365 C2R 64 Bit
  • Active Directory
  • Group Policy
  • Desktops are dedicated & persistent – not RDS
  • Application delivery is a mixture of App-V 5 and MSI
  • The management of the Platform\Desktop Environment is user targeted and is heavily scripted and automated utilising Ivanti AppSense and Symantec Ghost Solution Suite (Altiris Deployment Solution)
  • Email is Outlook and on-prem Exchange, with a live project to migrate to Exchange Online
  • System Intelligence Monitoring and Data Collection provided by Lakeside Systrack
  • Security focused systems are Symantec Endpoint Protection, Ivanti AppSense Application Control, Ivanti Device Control (Lumension), Qualys
  • Dell zero / thin clients managed with Teradici Console / Wyse Management Suite
  • We are introducing Unified Comms: Teams VC collaboration and Jabber softphone

Experienced Required

  • Excellent working knowledge of VDI: VMware Horizon View, vSphere
  • Application Packaging: MSI / App-V
  • PowerShell / VB Scripting
  • Appsense
  • Must be able to demonstrate in depth experience in the End User Compute space
  • Ability to determine a problem’s root cause through analysis of events, logs, system behaviour and user experiences and the correlation between this data.
  • Able to quickly establish whether an issue is User Profile, Virtual Machine, Application specific or Device based.
  • Guide Helpdesk in resolving issues which they could have solved (upskill).
  • Work closely with our Infrastructure (Network/Server/Messaging) team to prove out the issue is backend rather than Desktop.
  • Able to identify and highlight related problems that may indicate systemic problems
  • BYOD – We have BYOD policy so users can connect to their VM via their own device
  • Teams – Video Conferencing on Virtual Machines
  • Jabber – Softphone solution
  • Altiris or other Application Deployment Solution e.g. SCCM

Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com

About Insight Investment

Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.

Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at:

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