Docucare Associate

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City

City of London

State/Province

London

Country

United Kingdom

Department

Service Delivery

Date

Tuesday, April 23, 2024

Working time

Full-time

Ref#

20033111

Job Level

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Entry Level

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

OVERVIEW:

Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes. Responsible for ensuring service levels are met and customer satisfaction is paramount is what they do. The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.

PRIMARY RESPONSIBILITIES :

• Carries out regular preventative maintenance checks on client fleet of machines
• Replenishes consumables
• Maintains log of all activities including on-site parts inventory
• Maintain clean and tidy devices and surrounding environment
• Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support
• Ensures SLA is achieved, and Customer requirements are met
• Commitment to maintain skill set through personal development and training
• Promotes knowledge sharing and acts as a mentor/coach
• Works closely with the customer, providing support and promoting Xerox in conversation

QUALIFICATIONS, SKILLSETS & EXPERIENCES :

• Advanced knowledge of all site products and client IT environment
• Experience in a customer facing technical service role
• Demonstrates a proactive approach to work with initiative and drive
• Good technical and/ or electrical aptitude

Applicants from different industries with good IT skills are encouraged to apply. Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox. #J-18808-Ljbffr

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