Customer Service Advisor
2 weeks ago
Available Car are a family owned Used Car Supermarket with 2 branches across the East Midlands.
Sutton in Ashfield - £23,000 per annumWe are looking for a Customer Consultant to join our Team of experts. If you want to work for a market leader in the used car sales industry with a supportive team who will help you reach your potential, we have the opportunity for you.
£23,000 per annum
24 days holiday + bank holidays + Birthday off
“Available Anniversaries” (Days off to support with life changing moments)
Room for progression
Training opportunities
Long Service Awards
Death in Service
Charity Day Off
Occupational Health
Friendly team environment
About the role:
Answering large volumes of telephone calls, emails and webchat from customers and suppliers for our entire group.
Dealing with first line enquiries from customers.
Generate rich leads for the showroom teams.
Support the showroom team by scheduling appointments with customers and following up on leads.
Accurately input customer information and enquiries on to our databases.
Work to targets and KPI’s set out by the contact centre managers.
Confidently, professionally, and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience.
Maintain a positive and friendly attitude towards customers and team members.
The ability to handle customer complaints and issues with empathy and professionalism.
Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience.
Assisting with other tasks if required.
About you:
You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.
Skills required:
Experience working in a high volume, multi-channel contact centre.
Be able to prioritise your workload in a fast-paced environment.
Outstanding ability to clearly communicate with customers via telephony, email and livechat.
A passion for delivering great service, greeting customers with a smile and serving them with pride.
Work well within a team and communicate effectively and openly with others.
Full UK driving licence is required.
Hours: Rolling 4-week shift pattern. 42 hours per week over 5 days, including weekend and bank holiday work.
Pay: £23,000 per annum
Available Car has been serving customers across the midlands since 2002. With 2 branches across the region, available car is well established as one of the leading providers of quality used cars in the area. As a valued part of the team, you will help us to maintain our reputation as a trusted and reliable provider of used vehicles.
If your passionate and committed to delivering excellent customer service, we would love to hear from you.
Job Types: Permanent, Full-time
Salary: £23,000.00 per year
Additional leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Referral programme
Apply for this role
At Available Car, we are passionate about diversity and inclusion. Our values and the way we behave are important to us. Our working environment values and respects every individual’s unique contribution.
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