Information Technology Technician
4 weeks ago
Company Overview:
Kingspan Data & Flooring is part of the Kingspan Group PLC and comprises of manufacturing locations in UK, Ireland, Germany and Belgium, servicing markets across Europe & Middle East. Kingspan Data & Flooring Technology originated in the traditional commercial office sector for raised access flooring and, more recently, are supporting the accelerated growth in the data centre industry.
As the world’s largest raised access flooring manufacturer, supplier, and installer, we have been involved in the delivery of a wide range of flooring solutions for some of the most prestigious buildings in Europe. We continue to develop innovative products for use in commercial buildings, data centres and large retail premises and today we offer a full specification and consulting service. Our business in Europe is growing and it’s an exciting time to help shape our future direction.
We are committed to equality, diversity and inclusion in the workplace and are an equal opportunities employer.
Purpose of Statement:
Reports to the Information Systems Manager but works closely with the IT Technicians and IS Administrator. The IT Technician will ensure a high-level infrastructure and end user support is given to the business.
Key Responsibilities:
- Fault-finding and maintaining servers, PC’s, network infrastructure hardware and software (including laptops) used in the organisation.
- Manage IT projects and deployment to a high level including documented detail.
- In a business-like manner accurately log details of reported Incidents and Service Requests.
- Monitor, update and escalate calls to ensure Service Levels are achieved.
- Ensure all IT activities, including relocating IS, telephone and office equipment as requested by key personnel during business hours, strictly in accordance with Health and Safety guidelines.
- Ensure all IT activities are compliant with the Kingspan IT manual and any activities falling outside the Kingspan IT Manual governance are logged and either resolved or escalated where appropriate.
- Document in the IT Helpdesk, according to the standards of the organisation, any system changes, updates, and modifications released while carrying out the role.
- Undertake any training provided by the organisation.
- Be an ambassador for the IS department, actively promoting the use of IS toolset where applicable within the business.
- Some out of hours support work and travel will be expected while carrying out this role.
- Any other reasonable duties as and when required.
Compliance:
- Adhere to the company’s compliance obligations, policies, processes, and procedures.
- Report compliance concerns, issues, and failures.
- Participate in training as required.
Essential Candidate Requirements:
- Have a working understanding of Terminal Services and/or a Citrix environment.
- Have a working knowledge of Windows server.
- Have a working knowledge of O365, including managing and maintaining SharePoint and OneDrive.
- Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
- Must demonstrate a good attitude to work and be flexible to challenges and changes.
- Full driving licence with the ability to travel as and when required.
Desirable Candidate Requirements:
- Advanced Windows Server.
- Networking (Switch configuration, VLANS)
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