Lead Site Reliability Engineer

3 weeks ago

Bournemouth Dorset, United Kingdom JPMorgan Chase & Co. Full time

Lead Site Reliability Engineer at JPMorgan Chase

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within the Global Tax Technology Team, you hold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Corporate Tax Technology

The Corporate TAX product lines enables JPMorgan to efficiently manage tax compliance and meet the regulatory demand firmwide for taxes owed on behalf of the firm. State of the art best in class modern technology to allow for complex tax rule configuration and digitization ultimately meeting the end goal of delivering real-time transaction-level digital data to Tax authorities. Leveraging industry standard modern solutions and synergies with people and tools for receivables and tax determination pillars to provide best in class solution to meet tax requirement, leveraging best practices like firmwide common utility groups. The tax product line comprises of 29 applications with the mission statement to structure the firm's operations and legal entity structure to ensure it operates as tax-efficiently as possible; Support the businesses on tax-related issues; Protect the firm from tax-related reputational risk and defend the firm’s tax positions on audit.

Job Responsibilities
  1. Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
  2. Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
  3. Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
  4. Documents and shares knowledge within your organization via internal forums and communities of practice
  5. Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems
  6. Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
  7. Optimizes workloads for production and manages performance and observability for these workloads
Required Qualifications, Capabilities, and Skills

Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform. Fluency in at least one programming language such as (., Python, Java Spring Boot, .Net), Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines. Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc. Proficiency in continuous integration and continuous delivery tools (., Jenkins, GitLab, Terraform). Drive to self-educate and evaluate new technology. Ability to teach new programming languages to team members. Ability to expand and collaborate across different levels and stakeholder groups. Experience managing logging, metrics and traces in microservices based applications. Experience adopting CI/CD practices and technologies for development projects. Engage in coding, troubleshooting, and process automation. Ability to anticipate, identify, and troubleshoot defects found during testing.

Preferred Qualifications, Capabilities, and Skills

Experience in SRE or DevOps roles. Understanding of and exposure to AWS Cloud Infrastructure. Software Engineering experience with Agile team-based development following a structured lifecycle.

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