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SQL / Python Analytics Manager (Permanent)

4 months ago

United Kingdom Three Full time €53,760

The Customer Value Management (CVM) team at Three are at the forefront of the consumer team, using data to create personalised communications and offers to drive value throughout the customer lifecycle to meet our commercial targets.
We are looking for a commercially minded analytics manager with experience of planning, measuring and analysing large scale lifecycle programmes. You will link up with other data teams across Three to ensure the CVM team are able to self-serve reports to track the metrics important to their products and campaigns. You will be passionate about using data and champion its use in driving decision making within a commercial environment.
You’ll be equally happy rolling your sleeves up to work on a piece of campaign analysis as you will building roadmaps and supporting the CVM teams to build their own strategies. In any one day you could be working on a combination of new dashboard development, business casing a new campaign development, producing a performance report or analysing and determining the next steps of a test and learn that you recommended.
Leading a team of CVM analysts ensuring that their workload is prioritised across a number of product squads and their short and longer term career development needs are met
• Representing CVM reporting & analytics requirements in squad planning and review ceremonies
• Partner with the Data & Analytics teams that support CVM to brief dashboard and data modelling requirements as well as working to open up data sources for the team to self-serve on to enable detailed insight when required.
• Tracking and monitoring all campaign performance metrics from engagement through to CTA conversion (open rates, click rates, upgrades, churn, margin measurement etc)
• Conduct adhoc deeper dives to provide the insight on performance and enable decision making
• Ensuring that stakeholders are up to date and clear on current and historic CVM performance, providing regular updates linked to commercial objectives
• Coaching the CVM squads when needed to interpret campaign analytics and creating a data driven culture throughout the team
Degree in a quantitative discipline (e.g. statistics, economics, computer science, mathematics, physics)
• 6+ years experience of CRM/CVM/Customer marketing analytics for a B2C company
• Technical experience using query tools such as SQL, Python and reporting tools such as Tableau
• Experience of working with a CRM Management System (preferably Adobe Suite or another eg: Salesforce, IBM Unica)
• Experience articulating business questions and using mathematical techniques to arrive at an answer using available data. Experience translating analysis results into business recommendations.
• A car allowance, a performance based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
~ Hybrid working between your home (2-3 days a week) and our brand new Reading HQ office at Green Park (2-3 days a week)
~28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
~ Private Medical Insurance, Life Assurance and Income Protection.
~ Free on-site car parking
~ Plus lots more including wellbeing and learning & development benefits

At Three we have a hybrid working arrangement in place as standard for office based employees, where employees work from a mix of office based location and working from their home in the UK to carry on their role.
Excluding retail, core hours at Three are between 10:00 and 16:00, with operating hours between 08:00 & 18:30.