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Customer Administrator

4 months ago

United Kingdom Sleepworks Inc Full time

We here at Siamo Recruitment are working with a thriving firm, growing their client base and a specialist within a bespoke industry. With a developing consumer base our client is looking for a passionate Customer Administrator to join their customer services department.

Effectively managing the customer journey from a help point of view. Containing varied responsibilities for the hungry candidate to get stuck into this role also offers a Hybrid working pattern with 3 days based within our client's beautiful retreat style offices.

If you're a confident communicator with an ability to provide a positive customer experience this is the position for you.

This role is initially a temporary to permanent position for the right talent.

Benefits Our Client Offers Permanent Staff Shows Below

  • 10% annual bonus scheme
  • Hybrid working pattern providing 3 days from home
  • 20 day annual leave entitlement with bank holidays
  • Life Insurance
  • Free onsite parking
  • Company pension scheme
  • Joining a fantastic company culture all working towards a joint goal

This Customer Administrator Role Will Hold The Below Responsibilities

  • Managing customer relationships arranging quotes and relationship management
  • Deal with inbound customer enquiries
  • The processing and action of work orders compiled by their clients
  • Managing a portfolio of clients requests and provide aftercare
  • Dealing with invoice queries and issuing customer invoices
  • General administration duties
  • Handling of complaints in accordance with the agreed escalation process.

The ideal candidate for this Customer Administrator role will hold the exposure and skillsets below:

  • Previous exposure within an administrative or customer service role is essential
  • Naturally a confident communicator with the ability to build secure relationships
  • A progressive and professional mindset with the want to grow
  • Previous experience with invoicing or customer queries would be advantageous
  • Excellent Attention to detail
  • Competent in Microsoft office and outlook
  • Able to multitask and prioritise workload
  • Full UK Driving License
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