Referral Officer

3 weeks ago


West Yorkshire, United Kingdom Nacro Full time

Leeds (Office Based)
Job Hours:35 hours per week (plus 5 hours paid lunch break)
Rolling rota, alternating between 2 shift patterns every other week.
Week 1: Mon - Fri 08:00 - 16:00 and Week 2: Mon - Fri 10:00 - 18:00. Once every 2 months you must work a Saturday morning 08:00 - 13:00 once you are fully trained.
Nacro is more than just a charity; it's a catalyst for change with over 50 years of dedicated service. We're committed to transforming lives, strengthening communities, and reducing crime across the nation. Our innovative services, including housing support and education programs, tackle the root causes of crime, offering holistic support to unlock individual potential. We're not just a charity; we're a movement, promoting diversity, inclusion, and a brighter future for all.
Community Support Service - Tier 2(CAS-2): Nacro's Community Support Service commissioned by the Ministry of Justice, provides vital accommodation and support alternatives to custody. Our team offers flexible, holistic support to residents, helping them secure stable housing post-placement. This role is an excellent gateway to criminal justice and housing professions. The Team is responsible for processing referrals which are received from stakeholders, such as prison, probation and court and making the decision regarding an individual's suitability and eligibility for placement into the service and liaising with those referrers mentioned above.
Maintain accurate records, analysing and flagging any anomalies to the Referral Hub Manager in line with policies and procedures.
•Make time sensitive decisions regarding the placement of a potential resident in conjunction with support colleagues and managers and in line with contractual and internal policies.
•Assess appropriate placements in sensitive addresses with more complex criteria, whilst making defensible decisions on referral suitability and documenting any additional risk.
•Undertake administrative tasks including coordinating and collating feedback narratives from residents in line with local and national policies.
Knowledge of the issues affecting people in contact with the Criminal Justice System and/or people experiencing homelessness.
·Ability to develop person centred support and move on planning.
·Understanding of safeguarding.
·Ability to work with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
·Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.



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