Product Training Specialist

2 months ago

United Kingdom Generis Full time

Company: Generis Enterprise Technology Limited

Job Title: Product Training Specialist (Remote)

Location: Remote – UK

Contract Status: Full-time / Permanent Staff - 40 hours per week Mon-Fri

Salary: Dependent on experience

OVERVIEW :

The Product Training Specialist is responsible for creating training materials and delivering training and certification programs for Generis's CARA platform, ensuring that both internal and external stakeholders have access to accurate, comprehensive, and engaging training resources. This role plays a critical part in building confidence and technical skills across a diverse group of learners, including platform architects, developers, administrators, business analysts, super users and end users. The Training Specialist ensures that training materials are in line with organisational objectives and industry standards while supporting the broader learning needs of the organisation.

KEY RESPONSIBILITIES

Content Development & Documentation:

  • Develop training materials, including manuals, guides, presentations, and multimedia content, to support training programs for both technical and non-technical users of the CARA platform.
  • Develop comprehensive assessments such as quizzes, labs, and capstone projects to evaluate learner understanding and proficiency.
  • Collaborate with subject matter experts (SMEs) and trainers to gather content, ensuring alignment with organisational standards and best practices.
  • Regularly update and revise documentation to reflect changes in processes, procedures, and technology, maintaining a central repository for easy access by stakeholders.

Training Delivery & Support:

  • Deliver engaging, virtual learning experiences to a global audience, with potential for on-site delivery as required.
  • Provide pre-session and ongoing support to participants, including materials preparation, troubleshooting and Q&A.
  • Assist with the development of supplemental materials such as job aids and quick reference guides.

Quality Assurance & Continuous Improvement:

  • Design and implement assessments (quizzes, labs, capstone projects) that effectively measure learning outcomes, using feedback to refine and improve the overall training program.
  • Conduct usability testing on CARA training materials and assessments, gather feedback from participants, and ensure accuracy, clarity, and compliance with regulatory requirements.
  • Stay updated on industry trends, adult learning principles, and technological tools to continuously enhance training content and delivery.
  • Identify opportunities for process improvements within CARA training documentation management and delivery, collaborating with cross-functional teams to implement best practices.

Customer Success Focus:

  • Serve as an advocate for customer and learner success, ensuring that CARA training programs are designed to meet the needs of Generis’s customers, partners, and employees.
  • Proactively engage with Generis stakeholders, other curriculum developers, and leadership to refine training content and enhance the learner experience.
  • Offer ongoing support through office hours and Q&A, fostering long-term skill development.

Requirements:

  • 3+ years of experience in developing and delivering technical enterprise software training in a corporate or organisational setting.
  • Strong skills in content authoring tools (e.g., Microsoft Office Suite), familiarity with Learning Management Systems (LMS), and an understanding of adult learning principles.
  • Excellent verbal and written communication skills, with an ability to explain complex concepts clearly and concisely.
  • Ability to manage multiple projects with attention to detail, meeting deadlines effectively.
  • Experience working collaboratively with cross-functional teams, including SMEs, instructional designers, and technical experts.

Nice to Have:

  • Experience with relational databases, life sciences products/processes, or technical cloud-based solutions.
  • Certifications in instructional design or technical writing.
  • Experience with learning management systems (LMS) and training evaluation methods.

Mini-Training Session on a Simple Topic

As part of the interview process, we will be asking you to complete the following task. Instructions:

You are tasked with delivering a 15-minute training session on a subject of your choice. The goal is to teach us something we are unfamiliar with but could learn quickly. You should include the following elements in your session:

  1. Introduction
  2. Main Content
  3. Assessment
  4. Wrap-up

The session will be delivered via Teams, and you will be asked to share your content following the session.

About us

Generis is a fast growing and successful UK-headquartered developer of world-class Content and Regulatory Information Management technology for regulated industries globally. ISO 27001 accredited, eight of the top 10 global life sciences companies rely on Generis’ flagship Intelligent Content Services platform, CARA™ for critical document and information management, including AbbVie, AstraZeneca, Biogen, Gilead, Bayer, Pfizer, and Merck KGaA.

Today, Generis serves more than 600,000 users worldwide, across use cases ranging from RIM, Regulatory / R&D and Safety use cases to Clinical, Non-clinical, Quality GxP, CMC, Pharmacovigilance, Medical Information / Medical Affairs applications and more.

Our mission

Our mission is to provide industry-defining implementations that are fast and intuitive to bring our customers an enjoyable and efficient experience. Widely regarded by our customers for our responsiveness, we offer unprecedented care and attention to deliver high performing solutions configured to meet their individual and frequently complex requirements.

Our culture

At Generis we pride ourselves on employing the best people and giving them opportunities to develop their skills and abilities. As a close-knit family of employees, we work hard to cultivate a diverse and challenging working environment. Our people are entrusted with great personal responsibility, empowering them to be heard, and drive real change with their ideas and ambition. With no mandatory office and flexible working arrangements, we recognise and reward good work and recruit those with a positive can-do attitude.

What we offer

Competitive starting base salary (dependent on experience)

Eligibility for discretionary performance/merit-based bonus

Pension

Private healthcare

Full-time remote working

Flexible working arrangements

Half day Friday policy

Wellness programme (bespoke to you) £1000 per year

£100 per month personal Uber allowance

Career progression and personal development

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