Commercial Office Co Ordinator

2 months ago


City of London Greater London, United Kingdom Claremont Consulting Full time

Account Coordinator / Customer Success / Implementation Specialist
As part of a new B2B product launch, the world’s most recognisable mobility company are seeing an “implementation specialist” to join their team to help build strong client relationships and ensure a smooth delivery and uptake. The business unit has been described as the next major growth venture and set to become a key revenue stream.

You’ll be joining a cross-functional account coordination team, taking over relationships from the sales teams and help clients build successful travel programs to improve the experiences of their employees and guests.

Own customer onboarding in the launch phase both operationally and strategically: create new company profiles, set up and plan the implementation of new accounts as well as submit Monthly Billing Applications to Finance.
Set and manage timelines with customers for implementation, run in-person and video demonstrations or trainings on how to navigate the experience and execute initiatives to increase adoption and utilization
Attend in-person meetings which are facilitated by the Account Executive or Account Manager and communicate regularly with client POC.
Uses basic data to provide clients with insight into their account during the first 30 days.
Develop account plans by identifying and prioritizing the most important tasks that contribute to return on investment and retention goals.

Outstanding communication skills, both written and verbal in English
Salesforce experience is a plus.

This is an initial 1-year external contract (PAYE) with a view to extend/convert to a permanent opportunity. Working model is 50% hybrid with 2/3 days per week in central London HQ.

Please click apply for immediate consideration or alternatively email billy.



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