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Medical Engineer

2 months ago


Hertford Hertfordshire, United Kingdom Custom Intelligent Security Full time

Custom Intelligent Security is hiring a Professional Services Engineer (PSE) to support technical tasks like system upgrades, migrations, and remote support. The PSE will assist the Professional Services Manager in managing our Technical Helpdesk and ensure smooth operations during absences. This role involves overseeing technical projects, providing ongoing client support, and handling escalated issues.
 
Support the PSM in implementing new processes for the Professional Services Team.
Manage technical work like system migrations, upgrades, and remote support.
Develop project plans, coordinate with teams, and mitigate risks.
Customize solutions to fit client needs, including scripting and software development.
Provide technical support for commercial and aftercare teams.
 
Knowledge of security products, SQL, networks, SaaS, and Windows troubleshooting.
Experience with MS Office and Structured Cabling Systems.
 
Certifications: Genetec, Lenel, Gallagher, CCURE 9000, MCSE, CCNA.
Experience with MS SQL, JavaScript, Python, C++, PowerShell, SDKs, APIs, AXIS.

24 days annual leave plus bank holidays.
~ Hybrid working.
~ Company pension.
~ Ongoing training and development.