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Lead Data Centre Technician

4 months ago

London, United Kingdom McCabe & Barton Full time

Our client is a leading, innovative data centre services provider, who offer colocation and cloud services to diverse businesses and hyperscalers globally. Sustainability is at the heart of their business, with the majority of their operations powered by renewable energy.

They are growing rapidly and are now looking to hire a lead technician (network connectivity, server hardware, software apps) who will help to establish a new team to support their London data centre site. Early in their expansion, it is an exciting time to be joining, with plenty of opportunity for career growth for the successful candidate.

This role will suit someone with strong communication and customer facing skills alongside hands-on technical support experience, gained in a data centre environment.

Key Responsibilities:

  • establish and lead a team of customer facing data centre technicians - triaging tickets, scheduling work, providing training and support.
  • manage customer projects, communication, and relationships.
  • provide hands on support and trouble shooting related to network connectivity, server hardware, and s/ware apps.
  • serve as technical escalation point for complex issues.
  • manage documentation through ticketing system.
  • conduct regular audits of the data centre infrastructure and maintain inventory levels related to cabling, equipment, racks and PDUs.

To be successful in this role you must have:

  • at least 5 years' experience working in a technical support role in a data centre environment.
  • deep knowledge of networking principles, server hardware, operating systems (Linux/Windows) and virtualisation technologies.
  • strong leadership, communication (written and verbal) and customer facing skills.
  • experience with customer support tools and systems, such as ticketing systems, monitoring tools and remote support technologies.