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Sales Co-ordinator

4 months ago

United Kingdom Safran companies Full time €5

Company : Safran Electrical & Power Job field : Customer services and support Location : Pitstone, Buckinghamshire, England, United Kingdom Contract type : Permanent Contract duration : Full-time

Sales Co-ordinator
Pitstone, Tring, Hertfordshire
£ Competitive

Benefits: 5% Bonus, Excellent Pension, 33 Days Holiday, Dental, High street discounts, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen

Skills: Customer Service, SAP, Excel, Communication, Account management

At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight.

The UK Safran Electrical & Power team has expertise in designing and developing electrical systems comprising generators, power conversion, distribution and control, with developing expertise in electric motors for aircraft propulsion.

If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team.

The Role

As a Sales Co-ordinator at Safran Electrical & Power you will responsible for delivering world-class customer service to our global OEM & aftermarket customers. As part of a dynamic, fast-paced team, you will be responsible for managing key administrative activities, delivering quotations to new customers and ensuring on time delivery of parts to key customers. The role holder will assist with managing the daily interaction with our customers, maintaining customer relationships in order to meet organisational and operational objectives.

• Deliver front line business support and quotation management between the business and its new spares customer base.
• Be the first point of contact with new customer spares enquiries, responding within set target response times
• Provide excellent customer service levels through tasks including new account creation and order entry
• Support the delivery of the sales plan through effective management of customer portal activity
• Capture customer feedback on quotations, identifying opportunities to improve processes
• Deliver front line business support and order management between Safran Electrical & Power and its global Aftermarket customer base
• Build strong relationships with customers and create an open and accessible communication route for free flow of information Complementary Description

Get involved:

We also have a number of groups and forums onsite that you can get involved with, including Women at Safran, STEM ambassadors, employee forum, charity partnerships and wellbeing programme.

Our Wellbeing Programme in Pitstone aims to place employee wellbeing at the heart of our business, and we integrate it within all that we do. The programme is made up of four wellbeing committees; Healthy Minds, Physical, Social & Financial. Our enhanced family friendly policies re-enforce our commitment to providing a workplace that is both diverse and inclusive. Job Requirements

• Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers
• Proven ability and experience to own and manage the fast resolution of customer issues
• Ability to hold first level commercial discussion with new customers to confirm quotation requirements
• Can demonstrate the ability to multi-task, prioritise and manage time effectively on a daily basis
• Ability to manage high volume of email interaction with multiple customers
• Evidence of written English at interview stage.

Number of countries where Safran is located

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